Scheduling & Care Coordinator; Home Care

Position: Scheduling & Care Coordinator (Home Care)
Client Care Coordinator
Corso Care Personal Care at Home

Full-Time, Monday-Friday 9a-5p + occasional on-call / field support

Remote/Hybrid - Dayton, OH area

Position Summary:
The Client Care Coordinator is responsible for the overall client experience as well as direct supervision of staff, including maintaining schedules and developing staff skills through training.
Required Experience for Client Care Coordinator:

• 2-5 Years of leadership experience in a healthcare environment

• Experience with leading staff/client scheduling

• Proficiency with technology such as Alaya Care, Microsoft Office, and Vonage (preferred)

• Strong attention to detail

• Reliable transportation

Accountabilities for Client Care Coordinator:

• Demonstrate and model company culture and values - safety, common beliefs, and a culture of feedback

• Maintain appropriate records for new and existing staff

• Facilitate New Employee Orientation as needed

• Oversee and assist in Payroll Administration by accurately approving and processing bi-weekly payroll for all staff within the assigned region

• Oversee and manage ongoing reports within the scheduling software

• Support A/R follow-up

• Oversee Schedule/Staffing: create, maintain, and manage staff schedules utilizing scheduling software

• Maintain all appropriate records of training for new and existing staff; ensure all new hires enroll in Relias, receive their learning plans, and complete all State regulatory training by mandatory deadlines

• Ensure monthly check-ins with all staff are completed

• Evaluate staff and make hiring or termination recommendations; manage and motivate staff to provide quality service

• Identify and recommend levels of care and ancillary services as needed

• Drive revenue opportunities

• Manage expenses

• Contribute to leadership meetings by running recurring data reports and analyzing results to inform operational strategies and improve business outcomes for the assigned region

• Travel as needed to complete client evaluations and/or care conferences

• Develop and maintain client care plans

• Assist with coverage for personal care in private homes

• Participate in on-call rotation

• Perform additional duties as assigned

Skills for Success:

• Deep Devotion:
Demonstrate ability to develop caring relationships with direct reports

• Strives for Excellence:
Teach, coach, and mentor, optimizing the team toward a goal or vision

• High Integrity and High Trust:
Consistently deliver on commitments; maintain confidence and humility

• Motivates Others:
Create an environment where employees can be their best version

• Decisive:
Make decisions based on analysis, wisdom, experience, good judgment, and creative problem-solving; use curiosity and logic to solve difficult problems effectively

• Collaborator:
Easily gain trust and support of peers; act as a team player

• Communication and Active Listening:
Communicate in a respectful and professional manner with clients, families, co-workers, direct reports, and leadership staff

General Working Conditions:
This position entails standing for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk, and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens.

The employee will occasionally lift and/or move up to 25 pounds. The work environment
requires appropriate interaction with others. The noise level in the work environment is moderate. Travel to different locations required.
We have comprehensive benefit packages that include health, dental, vision, 401(k), income protection, and extraordinary work-life benefits.
This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision.

The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.

Equal Opportunity Employer

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