Advanced Medical Support Assistant

The Health Administration / Patient Business Service is recruiting for a well-qualified Advanced Medical Support Assistant (AMSA) for the Dayton VA Medical Center. The AMSA provides support across multiple clinics, services, and sections, with a focus on referral coordination, scheduling focus on new referrals.

Total Rewards of a Allied Health Professional

Duties include, but are not limited to:

* answering and initiating telephones calls and secure messages

* greeting patients, performing check in and check out, capturing insurance and demographic information, relaying messages to appropriate staff

* scheduling appointments, interpreting, and verifying provider orders

* serving as Administrative Referral Coordination Team Member

* utilizing Consult Toolbox (CTB) to determine and document community care eligibility status and scheduling contact attempts

* utilizing numerous VHA software applications including, but not limited to, CPRS, Vista, VSE GUI, VAOS Scheduling Manager, VEText, ICB buffer, Vet Link, Kiosk, Consult Tracking Manager, and Virtual Care Manager

* developing and/or maintaining effective and efficient communication with the patient, interprofessional care delivery teams, VA medical centers, and other non-VA agencies/medical facilities

* scheduling, canceling, re-scheduling patient appointments in line with patient requests, return to clinic orders, recalls, and consults

* entering no-show and cancellation information

* monitoring appointment requests from multiple electronic sources

* gathering and obtaining medical information from patients

* reviewing electronic health record, obtaining medical records, faxing, completing administrative documentation, identifying and addressing incomplete encounters

* participating in huddles with other team member staff to determine the daily needs

* monitoring outpatient appointments and scheduling related data

* verifying and updating demographics when contacted by patients

* managing software applications to verify and validate accuracy and resolve issues

* evaluating patient information and clinic schedule lists

* informing interprofessional team members about patient care needs

Work Schedule:

Monday through Friday,  or

Recruitment Incentive (Sign-on Bonus):
Not authorized

Permanent Change of Station (Relocation Assistance):
Not authorized

Pay:
Competitive salary and regular salary increases

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Parental Leave:
After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy:
After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement:
Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance:
Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework:
May be available at service discretion

Virtual:
This is not a virtual position.

Permanent Change of Station (PCS):
Not authorized