Michigan Care Management

Care Coordinator

Hybrid Role

Primarily office or remote setting

Monday-Friday, 8a-5p

ABOUT THE ROLE

The Care Coordinator is responsible for supporting members by conducting health and psychosocial assessments, developing individualized care plans, and coordinating services with an inter-disciplinary care team (ICT). This role emphasizes telephonic and electronic outreach to ensure members receive timely, culturally competent support. The Care Coordinator focuses on completing assessments and initiating care plans for a high volume of new members, identifying barriers to care, implementing interventions, educating members and caregivers about available resources and benefits, and collaborating with facility and community-based care managers to facilitate smooth transitions and prevent service duplication.

The position requires accurate, timely documentation and sharing process improvement ideas to enhance workflows. The work environment is primarily office-based or remote, with standard business hours and minimal weekend work.

WHAT YOU'LL DO

• Conduct health risk assessments for new members.
• Develop and document individualized care plans in collaboration with the inter-disciplinary care team (ICT).
• Identify barriers to care and implement appropriate interventions.
• Educate members and caregivers on available resources and benefits.
• Coordinate with facility and community-based care managers to ensure smooth transitions and prevent duplication of services.
• Maintain accurate and timely documentation of all member interactions and care activities.
• Utilize telephonic and electronic outreach to engage members and provide support or engage in person assessments
• Ensure culturally competent support is provided to all members.

WHAT YOU BRING

• Diploma, Associate's, or Bachelor's in healthcare-related field or equivalent experience.
• 3+ years in care coordination, case management, discharge planning, or related healthcare role.
• Strong communication, organization, and documentation skills.
• Intermediate proficiency in MS Office and technical trouble shooting
• Knowledge of healthcare regulations and community resources.

WHAT'S IN IT FOR YOU

• Flexible hybrid work environment (office or remote).
• Standard business hours
• Opportunity to make a meaningful impact on member care and outcomes.
• Collaborative team culture focused on process improvement and quality care.

Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.

EEO:
We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.

Benefits & Perks:
Eight Eleven Group offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee's needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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