Advanced Medical Support Assistant

Job Summary

Overview: Aptive Resources is hiring Advanced Medical Support Assistants to provide administrative and clerical support to the Primary Care PACT team at the Dayton VA Medical Center.

Location: On-Site | Dayton VA Medical Center, 4100 W. 3rd St., Dayton, OH 45417 Schedule: Monday–Friday, 8:00am–4:30pm | No federal holidays Employment Type: Full-Time Contract Contract Period: 8/1/2026–7/31/2027 (+ Option Year)

Responsibilities:

• Schedule, cancel, and reschedule Veteran appointments across one or more clinics
• Verify and update Veteran demographic and insurance information at each encounter
• Manage active/pending consults and return-to-clinic lists daily
• Perform full range of receptionist and customer service duties
• Collect, scan, and update health insurance records; identify third‑party insurance
• Advise Veterans on Beneficiary Travel eligibility and reimbursement
• Participate in daily team huddles and weekly PACT meetings
• Ensure accurate EHR data entry and support administrative workload reporting

Qualifications:

• 2–3 years of medical administrative experience OR certification from an accredited institution in medical administration
• Proficient in Microsoft Office; experience with EMR/EHR systems preferred
• Strong oral and written communication skills
• Must pass background investigation (Tier 1/Low Risk); PIV card required
• Must complete required VA mandatory training prior to start

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning active‑ duty service members are highly encouraged to apply.