Front Office Specialist-Gastro

Front Office Specialist

Physician Office | Dayton | Full-Time | First Shift

Under supervision of the Practice Manager, is typically the first point of contact (phone and in-person) for the office. Notifies office staff when patient is ready to be seen. Provides a wide variety of administrative support duties.

The Front Office Specialist is responsible for:

• Greeting patients and visitors in a courteous and friendly manner.
• Answering telephone calls, screening calls, arranging appointments, and referrals.
• Obtaining information, answering questions, and notifying physician or assistant of patient's arrival.
• Preparing new records, organizing files, and maintaining records.
• Typing correspondence, reports, e-memos, forms.
• Sorting and distributing mail.
• Any other duties relating to the business operation of the medical practice that may be assigned by the physician(s) or practice office manager.

Job Requirements:

• Completion of a high school diploma or equivalent.
• Previous front office experience or background in general office work.
• Ability to comprehend established office routines and policies.
• Learns quickly from oral and written instructions.
• Ability to operate a computer.
• Knowledge of medical terminology.
• Knowledge of CPT & ICD-9 coding.
• Understand the ethics of confidentiality.
• Good organization skills
• Tact and diplomacy

• Electronic medical records experience
• Epic training/experience

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God's love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.