Patient Services Representative

• Serve as first point of contact for patient inquiries and customer service
• Assist with problem solving patient issues
• Schedule and confirm patient appointments
• Collect point-of-service payments, including copays and other patient financial responsibility
• Communicate with clinic teams and central support regarding appointments and follow-up needs
• Attend required meetings, huddles, and clinic-team collaboration
• Maintain accurate new and current patient accounts, including insurance and billing information
• Operate multiple systems for communication and documentation
• Follow Bright View’s compliance standards and regulatory requirements

• High School Diploma or equivalent
• 2+ years of prior front desk experience preferred
• Excellent verbal and written communication skills
• Strong customer service-centric approach
• Empathy and compassion for supporting patients’ recovery journeys
• Ability to work with diverse colleagues and patients
• Problem-solving ability and sense of urgency
• Ability to work collaboratively in a multidisciplinary healthcare environment
• Adaptability in a dynamic work environment
• Technological capability across multiple communication and documentation systems
• Familiarity with MS Office software (Outlook, Teams, Word, etc.) preferred
• High degree of integrity and compliance with work standards and regulatory requirements
• Familiarity with HIPAA and 42-CFR Part 2 desired

Demonstrates strong customer service skills and effective communication abilities while managing patient inquiries and appointments. Maintains compliance with regulatory standards and operates multiple documentation systems in a healthcare environment.

• Customer Service
• Problem-Solving
• Communication Skills
• Technological Capability
• Compliance with HIPAA

• Appointment Scheduling
• Payment Collection
• Patient Account Management
• Documentation Systems
• Insurance Information Management

• Empathy
• Compassion
• Adaptability
• Collaboration
• Sense of Urgency

• Healthcare Environment
• Regulatory Requirements
• Compliance Standards
• HIPAA
• 42-CFR Part 2

• MS Office
• Outlook
• Teams
• Word