Patient Access Specialist

• Responsible for the financial counseling, collecting co-pays and deductibles and/or providing financial assistance education to patients and their families
• Responsible for stat registering, scheduling appointments, completion of registration by collecting and entering all pertinent financial and demographic information into the ADT system
• Verifying insurance benefit information, generation of the ABN, reviewing orders for compliancy, completion of MSP, obtaining financial and treatment consents, placing of ordered medical procedures, obtaining a pre-certification when applicable
• Demonstrate Customer Focus with Patience, Composure, and Compassion
• Deal with Ambiguity by effectively coping with change; possess strong Time Management skills, Interpersonal Savvy, while supporting Peer Relationships
• Demonstrates expert Functional/Technical skills while providing financial assessment and evaluation of each patient entering the hospital
• Comprehend the hospital’s financial policies, possess the ability to apply it to the patient, and secure payment for the patient’s hospital liability
• Maintain excellent customer service standards at all times in order to effectively communicate with physicians, physician offices, patients, and co-workers
• Efficiently perform all duties while ensuring patient confidentiality and privacy rights

• High School completion / GED
• Associates Degree preferred in healthcare or related business field
• Must be proficient in Windows- based computer technology, including keyboarding and typing at least 25 wpm
• Medical Terminology certification preferred
• 1 - 3 years of job-related experience
• Customer service, general clerical/office, hospital, medical office/clinic, or insurance company experience preferred

Demonstrates expertise in financial counseling and patient registration processes, ensuring compliance with hospital financial policies while maintaining high standards of customer service. Proficient in managing patient information and insurance verification, with a focus on confidentiality and effective communication.

• Financial Counseling
• Patient Registration
• Insurance Verification
• Customer Service
• Medical Terminology Certification

• Financial Assessment
• Data Entry
• ADT System Proficiency
• Typing Skills
• Insurance Benefit Verification

• Customer Focus
• Interpersonal Savvy
• Time Management
• Patience
• Compassion

• Medical Terminology Certification

• Healthcare
• Hospital
• Medical Office
• Insurance Company
• Patient Confidentiality

• Windows-Based Computer Technology