Assistant GM​/Director of Rooms Operation

Assistant GM/Director of Rooms Operation

Hotel Ardent, Tapestry Collection by Hilton

Compensation: $60,000 to $65,000 per year plus bonus

• Insurance, Paid Time Off, and Holiday Pay from Day 1!
• 401(k) Enrollment After Just 30 Days!
• Enjoy Exclusive Hotel and Travel Discounts Worldwide!
• Unlock Professional Development and Promotion Opportunities!

Take full leadership of the hotel’s Room Division
, focusing exclusively on housekeeping and front desk operations
. Ensure seamless day-to-day management, setting the standard for exceptional guest satisfaction and associate performance. Collaborate with the hotel team to hire, train, and retain top talent within the Room Division, fostering a culture of excellence. Drive operational efficiency and service quality while maintaining a diverse, inclusive, and welcoming environment for both guests and associates.
Prior front desk experience is required.

Oversee all housekeeping and front desk operations
, ensuring high standards of cleanliness, service, and guest experience.

Recruit, train, and develop a skilled team in both housekeeping and front office functions.

Anticipate guest needs and ensure exceptional amenities and service offerings are delivered consistently.

Partner with management to maintain budgeted staffing and controllable expenses within the Room Division.

Lead by example, motivating associates to embody company values and deliver superior service.

Foster diversity, equity, and inclusion in all Room Division operations.

Communicate effectively across departments to support seamless hotel operations.

Address guest feedback promptly, resolving issues to ensure satisfaction.

Uphold brand standards, professionalism, and emergency procedures across all Room Division areas.

• 3+ years in hotel management, ideally with the same brand.
• Background in sales and revenue management is a plus.
• Bachelor’s degree or equivalent experience required.

• Excellent verbal and written communication skills with a focus on diplomacy and problem-solving.
• Proficient in Microsoft Office systems.
• Ability to speak, read, and write in the primary workplace language.

• Stand, sit, and walk throughout an 8+ hour day.
• Occasionally lift, lower, push, pull, and maneuver up to 30 pounds.

Established in 1985 and headquartered in Chicago, First Hospitality is a pioneering hotel development, investment, and management company. We are committed to creating value through innovation and excellence. We champion diversity and inclusivity, fostering a collaborative and flexible work environment. As an Equal Opportunity Employer, we respect and value differences to meet the unique needs of our customers.

Hotel with 118 Rooms

In theater district near Dayton attractions. Visit Dayton’s theaters and museums less than a mile away, including The Arcade, Dayton Art Institute, and America’s Packard Museum. We’re a half mile from the convention center and less than two miles from the University of Dayton and Miami Valley Hospital. Bike rentals and paved trails are within walking distance. Enjoy Bistecca, our Italian steakhouse.