Front Desk Supervisor

Locations

• OH, 007B MHR Dayton, 1414 S Patterson Blvd, Dayton, OH 45409, USA

Showing 1 location. Additional locations may exist.

• On-site
• Front Office
• Full-Time
• Requisition #: FRONT
  062272

The Marriott at the University of Dayton is seeking a Front Desk Supervisor. Compensation: $16.00 to $19.20 per hour. The front desk supervisor leads a team to deliver excellent guest service while maintaining brand and Concord standards. The role emphasizes proactive, responsive, and Caring guest interactions and strong leadership to ensure a cohesive team and a positive guest experience.

Role highlights include engaging with guests, leading a team, maintaining high standards, and contributing to a positive company culture where supervisors may advance to higher roles over time.

• Provide the highest quality of service to customers at all times.
• Check guests in and out efficiently and courteously.
• Handle guest mail and messages per established procedures.
• Develop knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard in accordance with proper telephone etiquette.
• Block rooms and handle special requests.
• Monitor room availability and assist with yield management and restrictions in collaboration with AGM/GM.
• Handle guest safe deposits per established procedures.
• Keep lobby and desk area clean and presentable.
• Demonstrate knowledge of emergency and security procedures.

Must have a clean driving record.

Concord Hospitality values its associates. We offer competitive wages and a comprehensive benefits package for full-time associates, including:

• Medical, dental, vision, life, and disability insurance
• 401(k) with company match
• Tuition assistance
• Discounted hotel stays
• Extensive training and career development opportunities

Our culture centers on Quality, Integrity, Community, Profitability, and FUN. We strive to build an inclusive and rewarding workplace where everyone can thrive.

We are an equal opportunity employer and support diversity and inclusion through our mission to be a “Great Place to Work for All.”

• Team Player:
  Works well as a member of a group
• Detail Oriented:
  Carries out tasks with necessary details
• Leader:
  Inspires teammates to follow
• Enthusiastic:
  Shows strong engagement and interest

• Motivations

• Flexibility:
  Willingness to set own schedule and goals
• Ability to Make an Impact:
  Motivated by contributing to project or organizational success

Equal Opportunity Employer. This employer provides notice of rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.