Front Desk Supervisor | Hotel

Front Desk Supervisor

At AC Hotel Dayton, we believe that taking care of associates leads to exceptional guest experiences. We are looking for dependable, service-focused individuals who enjoy helping others, learning new skills, and working as part of a collaborative team.

This role is ideal for someone who thrives in a fast-paced environment, enjoys interacting with people, and is comfortable using technology to create seamless guest experiences. Hospitality experience is welcome but not required. We hire for attitude, reliability, and growth potential first.

• Welcome guests and provide an exceptional arrival and departure experience
• Process check-ins, check-outs, and payments accurately
• Respond to guest requests and resolve concerns professionally
• Communicate effectively with Housekeeping, Engineering, and other hotel departments
• Utilize hotel technology systems, guest messaging platforms, and mobile service tools
• Assist with daily reports, room status updates, and operational tasks
• Help create memorable experiences that encourage guests to return

• High school diploma or equivalent
• Experience in hospitality, retail, healthcare, banking, restaurants, call centers, or other customer-facing roles preferred
• Strong communication and problem-solving skills
• Comfortable learning and using multiple technology platforms
• Reliable attendance and schedule flexibility
• Positive attitude and team-first mindset
• Desire to learn, grow, and develop professionally

• Opportunity for career growth and internal promotion
• Leadership development opportunities
• Collaborative and supportive team environment
• Modern hotel operation with advanced guest technology
• Culture focused on associate success and guest satisfaction

Flexible schedule required, including weekends, holidays, and varied shifts.