Jira​/Confluence Administrator

Job Overview

Tangram Flex is seeking a dynamic Jira / Confluence Administrator to manage and optimize our program's multi-level security Atlassian suite, including Jira, Confluence, and Jira Service Management. The core of this role is to ensure the platform is stable, secure, and configured to meet our organization's business and project management needs.

At Tangram Flex, we provide engineering products, solutions, and services that enable innovators to design, develop, verify, and deliver software advancements to critical systems faster. By transforming how our nation solves complex software challenges, our work accelerates innovation that strengthens national security.

A key aspect of this position is to lead our knowledge management strategy. You will be responsible for designing, building, and maintaining our company's internal knowledge base in Confluence. The ideal candidate will act as a vital bridge between technical and non-technical teams, fostering a culture of knowledge-sharing while providing expert support and training across the Atlassian suite. Working with teams onsite at WPAFB, office and hybrid in the Dayton area.

• Design and maintain complex Jira workflows, screen schemes, and permissions.
• Configure and optimize Confluence spaces, permissions, and structure (macros, plugins).
• Manage user accounts, groups, and project roles, conducting regular security audits.
• Perform routine maintenance, including backups and disaster recovery planning.
• Monitor system health and performance, and manage all platform upgrades.

• Develop and enforce a content strategy with templates and taxonomies for high-quality knowledge creation in Confluence.
• Design and implement an intuitive information architecture for easy self-service and information discovery.
• Champion a knowledge-sharing culture by training users and encouraging SMEs to contribute.

• Implement automation rules in Jira and Confluence to streamline business processes.
• Integrate the Atlassian suite with other tools using REST APIs and webhooks.
• Analyze and improve workflows to reduce repetitive questions and speed up onboarding.

• Act as the primary technical contact for all Jira and Confluence end‑user support.
• Develop and maintain technical documentation, user guides, and knowledge base articles.
• Provide training and workshops to promote best practices and effective tool usage.

• Partner with IT, team leads, and leadership to align platform capabilities with business goals.
• Measure and report on the effectiveness of knowledge management initiatives and platform usage.

• Active DoD Security Clearance or held within the last 12 months.
• Bachelor’s degree in Computer Science, Information Systems or related field (or equivalent experience).
• 3+ years of hands‑on experience as a Jira Administrator in an enterprise environment.
• Proven experience in project management and knowledge management.
• Strong hands‑on expertise with SQL and relational databases.
• Atlassian Suite:
  Expert‑level knowledge of Jira Software, Jira Service Management, and Confluence (Cloud and Data Center).
• JQL:
  Proficiency in writing custom Jira Query Language for complex filters and dashboards.
• Information Architecture:
  Solid grasp of content management, and taxonomy design.
• Scripting & APIs:
  Familiarity with Groovy, Python, or Bash and experience with REST APIs are highly desirable.
• Methodologies:
  Strong understanding of Agile (Scrum, Kanban) and ITSM frameworks (ITIL).
• Excellent skills in communicating with and training both technical and non‑technical stakeholders.
• Strong analytical and troubleshooting capabilities to resolve complex technical issues.
• Ability to manage multiple priorities effectively in a dynamic environment.

• Experience supporting DoD or federal government data initiatives.
• Atlassian Certified Jira Administrator (ACP‑100 or ACP‑120)
• Other Atlassian or knowledge management certifications are a plus.
• Security+

• Ability to travel…