Help Desk Intern

Position: IS Help Desk Intern
Job Description

Your

Title:

IS Help Desk Intern

Job Location:

Dayton, OH

Our Department:
Corporate Information Systems

About Trimble's Internship Program

As a Trimble intern, you will gain valuable hands-on experience, and be provided with challenging, meaningful tasks that will give you insight into what it's like working full-time as a valued member of a team. Our internships are designed to prepare you for your career journey, while growing as a professional through lunch and learns, professional development courses, team-building activities, and social networking events with other interns, whether you are in person or remote.

Over the course of your internship, we want you to feel like you belong, innovate, and grow personally and professionally. Join Trimble's community to have a global impact where we value you, your experience, and your skills to propel your career forward.

About the Role

Are you interested in learning more about technology and enjoy solving problems in a cohesive team environment?

The IS Help Desk Intern is a student employee that assists the Help Desk team to provide quality technology support under the direct supervision of the IS Help Desk Supervisor/Team Lead. Not only do you provide help desk support services, you are also at the front line of our department and maintain the image and credibility of the department as a whole.

Critical core competencies for this position are customer service, professionalism, communication, and basic technical skills. The focus for this position is on service desk support, ticket queue coordination, and project participation.

What You Will Do

You will support a variety of end-users and software developers onsite in our Dayton, OH office, and other US-based locations.

* Support help desk requests from the ticketing system and manage the lifecycle of the request to resolution.

* Support walk up requests for technical support.

* Setup and configure new computer equipment.

* Troubleshoot and repair computer hardware.

* Troubleshoot software issues and help end-users regain productivity.

* Assist with organizing equipment inventory.

* Assist with recycling equipment inventory.

* Work on projects as needed.

Skills for success:

* Oral and written communication skills in English.

* Teamwork and collaboration.

* Professionalism and strong work ethic.

* Organized with an attention to detail.

* Remains open to others' ideas, and exhibits willingness to try new things.

* Consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.

* Handles confidential and sensitive information and records with a high degree of discretion, diligence and good judgment.

* Basic proficiency working with Dell workstations and laptops, Android & Apple mobile devices, Windows 10/11, and mainstream applications.

Goals of the Internship:

* Learn the aspects of information systems and technology services.

* Hands on learning experience in the technology arena.

* Learn how to work and be effective in a team environment.

* Learn how to communicate well with various employees from around the world.

* Learn how to troubleshoot computer problems effectively in conjunction with other IS staff from various teams.

Skills and

Qualifications:

* A rising Sophomore, Junior, or Senior at an accredited college or university studying Computer Information Systems, Computer Science, or a related field.

* Must have a general understanding and working knowledge of mainstream computer operating systems, hardware, and software.

* Must be able to work cohesively and collaborate in a team environment.

Job Location

Onsite at our office in Dayton, OH. Trimble Dayton is a 550,000 square foot campus with 10 buildings on 50 acres.

About Our Corporate Information Systems Division

The Corporate Information Systems team supports Trimble employees' work technology to keep them productive. Our global team is located across the world to provide fast response times and to efficiently diagnose issues and personalize our customers' experience. Our team is cohesive, supportive, and we are proud of what we do.

Visa sponsorship is not available for this position. Candidates must already possess authorization to work in the United States of America without the need for employer sponsorship.

Compensation:
Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range

$20.82-$26.54

Pay Rate Type

Hourly

Bonus Eligible?

No

Commission Eligible?

No

Benefits:
Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off…