Help Desk Intern

Overview

A Help Desk Intern is a student employee that assists the Help Desk Team and provides quality technology support under the direct supervision of the Help Desk Supervisor.

Responsibilities

* Assists the Help Desk Team to deliver technology support

* Assist with the deployment of new equipment

* Assist with software installs

* Assist in collecting information for the equipment inventory

Goals of the Internship:

* Learn some of the many facets of Information Services and Technology

* Hands on learning experience in the technology arena

* Learn how to work with different types of personalities

Qualifications

* Experience with IT fundamentals such as computer hardware troubleshooting and computer network knowledge

* Ability to work in both a team environment and independently

* Time Management

* Analytical skills, the ability to solve problems that may come up during a typical work day

* Strong written and verbal communication skills

* Strong interpersonal skills with end users, customers, and management

* Ability to communicate IT terminology to someone that does not understand technical terms

* Must be pursuing a degree or certificates in a computer related field

Benefits

* Stable and growing organization

* Competitive weekly pay

* Professional, positive and people-centered work environment

* Fast-paced work environment

* Comprehensive benefits package:
Health, Dental, Vision, AD&D, 401(k), etc.

* Paid holidays (8); paid vacation and personal days