Help Desk Team Lead Security Clearance

Position: Help Desk Team Lead with Security Clearance
Kearney & Company is seeking a Financial Systems Help Desk Team Lead to oversee the delivery of customer support services for enterprise financial systems and related applications. This role is responsible for managing help desk staff, ensuring timely and accurate resolution of user issues, and maintaining strict adherence to financial controls, security standards, and regulatory requirements. This position serves as a key liaison between finance, IT, and system stakeholders, ensuring reliable system access, high-quality customer support, and continuous improvement of financial systems support operations.

Responsibilities include but not limited to:
* Oversee daily help desk support operations for financial systems (e.g., ERP, accounting, budgeting).
* Ensure timely response and resolution of user issues in accordance with service level agreements.
* Lead, supervise, and develop a team of financial systems help desk analysts.
* Establish performance expectations, provide coaching, and conduct evaluations.
* Manage staffing, scheduling, and workload distribution.
* Ensure support activities comply with internal controls, regulatory requirements, and audit standards.
* Monitor ticket quality, response times, documentation accuracy, and adherence to procedures.
* Identify risks related to system access, data integrity, and support processes.
* Track and analyze support metrics, trends, and recurring issues.
* Develop and maintain policies, procedures, and knowledge base documentation.
* Prepare reports and provide regular updates to leadership.
* Promote best practices to improve customer service, workflows, automation, documentation, and help desk operations.
* Partner with functional teams, system integrators, and audit teams to support access reviews and compliance audits.
* Communicate system issues, outages, and resolutions clearly and professionally.
* Promote a collaborative culture of accuracy, accountability, and customer service. Qualifications
* Bachelor's degree
* Minimum 10 years of relevant experience in help desk support, customer service, financial systems support, or a related field
* Demonstrated experience leading, mentoring, and supervising large teams
* Strong organizational and multitasking skills
* Proficiency in Microsoft Office Suite and other relevant software
* Strong communication, organizational, and problem-solving skills
* Ability to obtain a U.S. secret level security clearance (requires US Citizenship)

Preferred Qualifications
* Master's degree
* Experience supervising a team in an enterprise IT environment and familiar with IT service management frameworks (e.g., ITIL)
* Experience working with ticketing systems and service management tools
* Exposure to DoD financial management systems
* Understanding of basic financial or accounting processes
* Experience working within the Department of Defense or other federal agencies
* Experience supporting multiple enterprise systems or SaaS platforms
* IT certifications such as ITIL, PMP, or ERP-specific certifications
* Knowledge of Service Now and/or DEAMS Overview Exclusively focused on the Government, Kearney & Company provides financial services, including auditing, consulting, and technology services.

Our commitment to our employees and clients as well as to dedication and trust, critical values to our Firm, have led to Kearney's recognition as one of the leading accounting firms in the country. Based on our employees' feedback, we are also consistently rated a Best Place to Work. Employment at Kearney means a flexible, collaborative, and open-minded work environment. We hope it is your "first easy decision."

Learn more at  The expected salary range for this position is between $93,000 and $180,000. This range is representative of base pay only and does not include straight time pay for hours worked over 40 per week, company contributions towards paid benefits, and/or bonuses. Actual compensation (meeting or exceeding the range) will be determined based on specific experience, education, work location, clearance level, and other factors permitted by law.

This position is eligible for bonuses (when applicable). We also offer a competitive benefits package that includes:
* Medical, Dental, Vision, Life, AD&D, and Disability Insurance
* 401(k) Retirement Plan and 529 Education Savings Plan
* Flexible Spending & Health Savings Account
* Accident, Critical Illness, Hospital Indemnity Insurances
* Legal Insurance and Pet Insurance
* Employee Assistance Program, fitness and wellness benefits, and other firm benefits.
* Paid holidays, vacation, and sick time EEO Notice Applicants have rights under Federal Employment Laws EEO Notice Work location is subject to change based on client requirements. Kearney & Company is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, national origin, ethnicity, ancestry, genetic information, religion, sex, gender, gender identity, sexual orientation,…