It Support Specialist - Dla

Job Title: IT SUPPORT SPECIALIST

Location: Battle Creek, MI, Richmond, VA;
Ft. Belvoir, VA;
Philadelphia, PA;
Columbus, OH;
Dayton, OH

Job Category: Information Technology

Time Type: Full-time

Potential for Telework: At the customer discretion

Minimum Clearance Required to Start: Secret

Employee Type: W2 or 1099

Citizenship: US Citizen, no Dual Citizenship

Nex Threat is seeking an experienced IT Support Specialist. This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include diagnosing and resolving problems in response to customer-reported incidents, planning and analysis of work processes, researching and reporting trends and patterns of problems, developing training materials and performing computing/information system training sessions, developing and maintaining problem tracking databases, installing, troubleshooting, and maintaining hardware and software, performing backup and recovery operations, consulting with users to identify needs and requirements, conducting feasibility studies and trade-off analyses, preparing business cases, and ensuring the rigorous application of information security/Cybersecurity policies, principles, and practices.

May be required to support DLA’s eProcurement system(s).

• Six (6) years of progressive experience in the field of Information Processing, three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions, two (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware

• Computing Environment:
  From the most current DLA-approved Computing Environment Certification List: AWS CSA Associate, AWS CSA Professional, AWS CS Specialty, AWS CSO Admin Associate, GCDA, GIAC GCWN, ISA CCST Level I, MCA: DS, MCA: SQL Server, MC:
  Azure AA, MCM: SQL Server 2008, MCM:
  Server 2008R2, MCSA: WS2012, Okta Certified Administrator, Infoblox CDCA

• IA Level: IAT II or IAT III
• 8570.01-M Baseline Certification to include application, data, database, utility or software tools administration which require “Privileged” access

• Medical, Dental, and Vision Insurance:
  Ensuring our employees have access to essential healthcare services.
• 401(k) Plan with Matching Contributions:
  Helping our employees secure their financial future.
• Life and Accidental Death & Dismemberment Insurance:
  Providing peace of mind with robust coverage.
• Up to Five weeks of PTO:
  Enabling you to streamline your work life balance.
• Short-Term and Long-Term Disability Insurance:
  Offering financial protection during unforeseen circumstances.
• 529 College Savings Plan:
  Supporting our employees’ educational savings goals.
• Employee Learning Program with Tuition Reimbursement:
  Encouraging continuous learning and development.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) Plans:
  Allowing employees to manage their healthcare expenses effectively.
• Profit Sharing:
  Rewarding our employees for contributing to the company’s success.
• Employee Referral Program:
  Incentivizing our team to bring in new talent.
• $5,000 Company-Paid Travel/Vacation after 5 Years of Service:
  Celebrating loyalty and service with generous vacation benefits.

Nex Threat is committed to being an equal opportunity employer. We provide a clear pathway for career development, ensuring that all employees have the opportunity to grow and advance within the company.

Our commitment to fair compensation is reflected in our competitive salary packages. Nex Threat’s internal efficiencies enable us to offer not only fair wages but also additional financial benefits such as spot and merit bonuses, profit sharing, commuting benefits, and comprehensive insurance coverage.

We believe in recognizing and rewarding our employees for their hard work and dedication. By regularly collecting customer feedback, we identify opportunities to provide spot bonuses, gifts, and other forms of recognition, ensuring our team members feel valued and appreciated.

Understanding the importance of work-life balance, Nex Threat offers a unique vacation benefit. Every 5 years, employees receive $5,000 towards a vacation for themselves and their families.

We strive to create a supportive and rewarding work environment where our employees can thrive both personally and professionally.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.