IT Support Specialist

Resonant Sciences LLC has an immediate opening for an IT Support Specialist to join our Dayton, Ohio team. The position provides an opportunity to join a fast‑paced elite team whose primary mission is to support our Nation's War Fighters. The candidate for this position shall be a self‑starter who can work independently, unsupervised, and with little guidance. The candidate will have an opportunity to be a member of a world‑class team consisting of talented and dedicated engineers, technicians, and professionals who work together to interrupt and challenge the status quo to design and develop state‑of‑the‑art technologies.

We are seeking a detail‑oriented, effective, and experienced IT Support Specialist who will use their expertise to monitor and maintain our IT systems.

• Install, configure, service, repair and maintain information technology systems in both a stand‑alone and client‑server environment.
• Participate in technical research and development to enable continuing innovation within the organization and ensure that system hardware, operating systems, and software systems are fully operational.
• Responsible for media control, virus scanning and hardware and software control.
• Install and maintain workstation and server hardware, software, and peripheral components, and must have knowledge of operating systems including Windows, Windows Server, Linux and MacOS.
• Able to make sound decisions, take independent action, analyze problems and provide focused solutions with the ability to effectively communicate information to various audiences both verbally and through written communications.
• May be required to interact with internal and external customers and other duties as required.
• Ability to directly support 200+ end‑users (including a variety of high‑level executives/clients).
• Proven aptitude to independently research, diagnose, troubleshoot, and resolve a variety of technical issues.
• Independently Troubleshoot hardware/software/configuration/technical issues (received via issue tracking system, email, phone, or in‑person), resolving client satisfaction in an appropriate time frame.
• Provide installation & configuration support of Wireless Access Points, Switches, Battery Backup Units, Workstations, Mobile Devices (phones / tablets), Local and Network based Printers independently.
• Proficient in setting up Local and Active Directory based user accounts including Managing Security levels and Principles, as well as Login scripts.
• Configure, Administer, Troubleshoot, and Manage:
  Network Attached Storage (e.g. Synology), Centrally Managed Anti‑Virus Technologies (e.g. Defender), Common network services such as TCP/IP, DNS, DHCP.
• Provide exceptional service while adhering to appropriate response times.
• Utilize knowledge of common network commands, utilities, ports and protocols.
• Document configuration additions, changes, and revisions in a timely and thorough manner.
• Maintain confidentiality, integrity, & security of clients’ data by adhering to security standards.
• Demonstrate flexibility and ability to manage multiple/shifting priorities.
• Support team with client installation assistance, and client‑related projects.
• Provide education to and knowledge‑sharing with colleagues and client end‑users.
• Contribute to team effort by participating in team meetings and sharing technical knowledge.
• Collaborate and communicate clearly and professionally with internal and external stakeholders including teammates, clients, and 3rd party vendors.
• Maintain professional and technical knowledge by staying up to date with latest/current/relevant technology related to networking, storage, server and client operating systems, Active Directories, wireless and wired connectivity, and security/intrusion software/hardware.
• Perform other duties, as assigned.

• BS/BA in Information Technology, Computer Science, or relevant field.
• Three or more years’ experience in a customer‑facing/client‑service role within a computer/network support environment required.
• Must possess or have ability to obtain DoD 8570 compliant certification.
• Relevant experience supporting technology users on Windows (10/11), O365,…