IT Support Technician

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Part Time Vandalia, OH, US

4 days ago Requisition

Salary Range: $19.00 To $21.00 Hourly

1 Click Logistics, founded in 2018, is a third‑party logistics (3PL) provider committed to delivering exceptional service in distribution, warehousing, transportation, and innovative logistics solutions. With locations in Sparks, Nevada;
Sacramento, California;
Dayton, Ohio; and Hagerstown, Maryland, we are strategically positioned to serve customers across the U.S. Our mission is to serve our customers, team, and community while fostering a unique, employee‑centered culture.

Our comprehensive services include warehousing and distribution, retail and e‑commerce fulfillment, and transportation management, all designed to streamline operations and reduce costs for our customers. We also provide value‑added services, such as re‑packaging, labeling, and light assembly, to meet specific customer needs. Utilizing advanced technology, our web‑based Warehouse Management System (WMS) and integrated Electronic Data Interchange (EDI) connect seamlessly with major retailers, ensuring transparent and efficient operations.

Our ability to serve some of the world’s largest retailers, including Walmart, Target, Costco, and Home Depot, reflects our commitment to quality and efficiency. At 1 Click Logistics, we prioritize our employees’ well‑being, fostering a supportive and inclusive work environment that empowers our team to provide the exceptional service our customers expect and contribute positively to our community.

The IT Support Technician is responsible for providing technical support and assistance to employees. This role supports hardware, software, network, and system related issues while ensuring timely resolution and maintaining a high level of customer service. The IT Support Technician assists with onboarding and offboarding processes, workstation setup, troubleshooting, system maintenance, and overall technology support to ensure business operations remain efficient and secure.

• Provide technical support for desktops, laptops, printers, mobile devices, and other technology equipment.
• Troubleshoot hardware, software, network connectivity, and system access issues.
• Troubleshoot and assist with:
  • Workstations and laptops.
  • Barcode scanners and mobile devices.
  • Zebra and shipping label printers.
  • Warehouse packing and shipping stations.
  • Monitors, keyboards, and peripherals.
  • Basic networking and connectivity issues.
• Install, configure, and maintain computer systems, applications, and peripherals.
• Assist employees with password resets, account access, and user permissions.
• Support onboarding and offboarding processes including equipment setup and recovery.
• Monitor and respond to IT support tickets in a timely and professional manner.
• Track, organize, and maintain inventory records, IT equipment, technology assets, and software licenses.
• Assist with system updates, patches, and preventative maintenance.
• Support Microsoft 365 applications including Outlook, Teams, One Drive, and SharePoint.
• Coordinate with the central IT and Software Engineering teams when escalation is needed.
• Assist with maintaining network infrastructure including switches, wireless access points, and internet connectivity.
• Ensure compliance with company IT policies, cybersecurity standards, and data protection requirements.
• Document technical procedures, troubleshooting steps, and system changes.
• Support warehouse or operational technology systems as needed.
• Assist with phone systems, conferencing equipment, and remote access support.
• Participate in IT projects, upgrades, and system implementations.
• Performs other duties as assigned.

• Basic understanding of computers and technology.
• Familiarity with Windows operating systems, Microsoft 365, and standard business applications.
• Familiarity with basic understanding of networking concepts including TCP/IP, DNS, DHCP, VPNs, and wireless networks.
• Familiarity with computer imaging, software deployment,…