IT Service Desk Specialist - Level II

Sentar is proud to be an employee‑owned company, fostering a culture of empowerment, collaboration, and innovation. Sentar is dedicated to developing the critical talent that the connected world demands to create solutions to address the convergence of cybersecurity, intelligence, analytics, and systems engineering. We invite you to join the team where you can build, innovate, and secure your career.

Sentar is seeking a IT Service Desk Specialist – Level II at Wright‑Patterson AFB in Ohio.

As an IT Service Desk Specialist (Level II), you will serve as a critical technical resource within the Wright‑Patterson AFB and Defense Health Agency IT infrastructure. This role goes beyond basic troubleshooting; you will act as a senior technical point of contact, handling escalated, complex issues that require deeper analytical skills and specialized technical knowledge. You will be responsible for ensuring mission‑critical uptime by providing high‑tier support via phone, email, and chat, while also serving as a mentor and escalation path for Level I technicians.

• Answer questions, analyze problems and provide technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat.
• Resolve computer software and hardware problems of users, and act as a contact for users having problems using computer software, hardware, and operating systems.
• Act as the escalation path to resolve moderate to highly complex technical issues.
• Specialize in certain aspects of technologies to assist the customer base.
• Provide support for call overflow during peak times or reduced staff during off‑peak hours.
• Level II performs more varied and difficult tasks compared to Level I.

Clearance Level: T3 Investigation for Suitability required

Education: Bachelor’s degree and/or equivalency

• Four (4) years of progressive experience demonstrating the required skills.
• IAT II certification.

• Voluntary Medical, Dental, Vision, with Health Savings or Flexible Spending Plan options.
• Voluntary Life, Critical Illness, Accident, and Long Term Care insurance options.
• Group Term Life, Short‑Term and Long‑Term Disability provided by Sentar to all qualifying employees.
• Generous 401(k) match.
• Competitive PTO plan that graduates quickly with years of service.
• Other leave programs; holiday schedule along with bereavement, maternity, jury and military duty.
• Mental health awareness programs.
• Tuition reimbursement.
• Professional development reimbursement.
• Recognition and awards programs.

Sentar is an affirmative action and equal opportunity employer M/F/Vets/Persons with Disabilities. Sentar is proudly an Equal Opportunity and VEVRAA Federal Contractor Employer M/F/Vets/Persons with Disabilities. Sentar is an EEO is the Law poster and Pay Transparency compliant employer.

If you are an individual with a disability and require a reasonable workplace accommodation at any point in the employment process, contact the Recruiting Manager at  Please indicate the specifics of the assistance needed.