PC Refresh Technician

PC Refresh Technician

Experience Level: Entry Level

Work Environment:
On‑site

The PC Refresh Technician provides Tier I technical support for end users, assisting with troubleshooting hardware, software, and application issues. This role supports device imaging, deployment, asset tracking, and general IT operations within an enterprise environment. The ideal candidate is organized, communicative, and eager to grow their technical skill set.

• Image and assist in deploying desktops, laptops, mobile devices, and tablets for new hires, role changes, and hardware replacements.
• Research, troubleshoot, and resolve issues submitted through the IT Service Desk in alignment with service level expectations.
• Participate in after‑hours on‑call rotation as needed.
• Log all support interactions in the incident management system.
• Create and publish support documentation; provide user training when required.
• Set up, disconnect, relocate, and reconnect computers, phones, and peripherals following enterprise standards.
• Document, maintain, upgrade, or replace hardware, software, and licenses.
• Assist in maintaining operating system images and deployment processes.
• Support network printers and general peripheral devices.
• Track and update IT asset movement and maintain accurate hardware/software inventories.
• Research and evaluate hardware and software solutions.
• Perform additional duties as assigned.

• High school diploma or GED required.
• Associate degree preferred.
• 0–3 years of experience supporting a 100+ user environment preferred.

• Strong communication and organizational skills.
• Solid understanding of Microsoft operating systems and Microsoft Office.
• Technical knowledge of PC hardware, iPhones, and iPads.
• Basic Active Directory experience.
• Ability to troubleshoot networks and connectivity issues.
• Familiarity with deployment tools used for imaging in enterprise environments.
• Basic understanding of Group Policy.

• CompTIA A+
• Microsoft Desktop Support certifications

• Standard office environment with periods of sitting or standing.
• May require flexible scheduling, including evenings, weekends, and on‑call hours.

This is a Contract position based out of Dayton, OH.

Pay range for this position is $18.00 - $20.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Jun 4, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.