Digital & IT Analyst

Dayton, OH

Noise, Vibration, and Harshness Division – Engineered Materials Group

Parker Lord’s Dayton facility manufactures passive vibration mounts for commercial and military aerospace applications. We pride ourselves in differentiating from our competitors by providing high technology solutions and the highest quality products. Our core competencies include machining and rubber-to-metal bonding, and we hold multiple industry and aerospace customer certifications, including AS9100 and NADCAP.

We are looking for a dedicated and proactive IT Infrastructure Analyst – Site Support to provide day-to-day tier 1 and tier 2 support for office and production environments. The ideal candidate will have hands‑on experience with yearly PC refresh programs, AVI conference room equipment, and managing small to medium projects supporting site-level departments such as Lab and production‑attached equipment. Expertise in Service Now, change management, and vendor management is essential.

This role requires excellent organizational, planning, and communication skills, a strong customer service mindset, and a positive, curious, and engaged approach.

• Provide tier 1 and tier 2 technical support to end‑users in office and production areas, resolving hardware, software, and network issues promptly.
• Manage the yearly PC refresh program, coordinating procurement, deployment, and user transition with minimal disruption.
• Support and maintain AVI (audiovisual) conference room equipment, ensuring reliable operation for meetings and presentations.
• Understanding of plant‑floor equipment basics including PLC/HMI functions and basic troubleshooting.
• Manage and coordinate small projects throughout the year for various site‑level departments, including Lab equipment, production‑attached devices, and related infrastructure.
• Utilize Service Now for incident, problem, and change management, following established ITIL processes to ensure accurate documentation and timely resolution.
• Collaborate with vendors for procurement, installation, maintenance, and troubleshooting of IT equipment and services.
• Maintain clear and effective communication with end‑users, management, and vendors to ensure expectations are met and issues are resolved.
• Develop and maintain documentation, standard operating procedures, and best practices related to site IT infrastructure and support.
• Demonstrate strong organizational and planning skills to manage multiple priorities and projects simultaneously.
• Foster a positive customer service culture by being approachable, proactive, and engaged in supporting user needs.
• Follow established safety and environmental policies, procedures, and methods applicable to the work area.
• Provide after‑hour technical support as needed.
• Overnight travel to remote locations to assist in the implementation of technical solutions as needed.
• Perform other duties as necessary.

• Education:
  
  Bachelor’s degree.
• Must be self‑motivated and a self‑starter.
• At least 2 years of experience in an information technology role or related discipline.
• At least 2 years of experience with maintenance and repair of computer hardware.
• Strong tier 1 and tier 2 support skills with a focus on customer satisfaction.
• IT Service Management ticketing tool such as Service Now, preferred.
• Manufacturing environment experience, preferred.
• ITIL Foundation certification, strongly preferred.
• CompTIA A+, preferred.
• CompTIA Tech+, preferred.
• CompTIA Network+, preferred.
• Strong customer service orientation.
• Positive attitude with a curious, engaged, and proactive personality.
• Experience supporting production or lab environments.
• Experience with audiovisual technologies and conferencing solutions.
• Detail‑oriented with excellent organizational and time management.
• Ability to work in a fast‑paced environment and manage multiple priorities.

• Ability to work for extended periods of time while sitting or standing.
• Ability to use hands and fingers for extended periods of time.
• Ability to perform repetitive motions for extended periods of time.
• Ability to lift and move equipment up to 30 pounds.

Note:

The essential…