Operations Lead

About Concept Plus

Concept Plus is a mission-focused technology solutions provider that transforms IT concepts into impactful solutions for federal agencies. Headquartered in Fairfax, VA, we bring the agility, responsiveness, and customer intimacy of a small business combined with the quality and infrastructure of a larger firm.

Recognized as an award-winning Oracle partner, we have delivered innovative solutions across Defense, Intelligence, Civilian, Health IT, and Tribal sectors. Our highly certified experts build systems that drive efficiency, accelerate modernization, and ensure mission outcomes with certainty.

We offer competitive pay, comprehensive health, dental, and vision insurance, paid life insurance, paid time off, 11 paid holidays, performance bonuses, tuition reimbursement, unlimited training, and the opportunity to thrive in a collaborative, flexible, and innovative environment.

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Concept Plus is seeking an Operations Lead to support operational sustainment, continuity, and service delivery for a client program. This role is responsible for leading and coordinating day-to-day operational execution across infrastructure, cybersecurity, database administration, testing, development support, configuration management, and business support functions to ensure stable, responsive, and uninterrupted mission operations.

This position requires a strong understanding of client IT operational processes and enterprise technology environments, including Dev Sec Ops  CI/CD ecosystems, Cloud One environments, Oracle-based systems, and Java application stacks operating across classified and unclassified DISA and cloud-hosted environments.

The Operations Lead serves as the central operational coordination lead responsible for integrating sustainment activities across the Operations Support Team while collaborating closely with Agile development teams, Platform/Dev Sec Ops  teams, and client stakeholders. This role ensures operational issues, deployments, environment changes, service requests, and sustainment activities are effectively coordinated, communicated, and aligned with program priorities and mission objectives.

The ideal candidate possesses strong operational leadership capabilities, enterprise systems awareness, incident coordination experience, and the ability to maintain operational stability within a fast-paced, mission-critical environment undergoing ongoing modernization and Dev Sec Ops  transformation.

Operational Sustainment & Continuity

• Lead daily operational support activities to maintain REMIS system stability, availability, and continuity of service
• Coordinate sustainment activities across the Operations Support Team including:
• Database Administration
• Systems Administration
• Cybersecurity / IA
• Testing & Validation
• Development Support
• Business Intelligence / Functional Support
• Configuration Management & Documentation
• Ensure operational support aligns with contractual service expectations, operational procedures, and mission requirements
• Support continuity of operations during transition, onboarding, release, and modernization activities

Incident & Operational Coordination

• Lead operational incident coordination, issue triage, escalation management, and service restoration activities
• Coordinate cross-functional resolution efforts for operational issues and production-impacting events
• Monitor operational risks, recurring issues, and service performance trends
• Support root cause analysis and corrective action coordination for operational failures or degraded service conditions

Cross-Functional Integration

• Serve as the operational integration point between:
• Operations support teams
• Agile development teams
• Platform/Dev Sec Ops  teams
• Government stakeholders
• Coordinate operational readiness activities associated with deployments, releases, environment changes, and sustainment initiatives
• Ensure operational impacts and dependencies are communicated across teams

Operational Reporting & Governance

• Maintain visibility into operational status, risks, issues, escalations, and support activities
• Support operational reporting activities including dashboards, metrics,…