IT Support Technician
Listed on 2026-06-17
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IT/Tech
IT Support, HelpDesk/Support, Technical Support
Careers At Community Health Centers of Greater Dayton
Community Health Centers of Greater Dayton (CHCGD) is a non-profit health care organization created from a collaborative effort between hospital systems and the local health department. CHCGD promotes a family atmosphere and seeks individuals who have a passion for providing quality patient care and customer service. We offer a competitive salary with very good benefits. Our mission is to improve the health of the underserved communities in Dayton and the surrounding area by providing preventive and primary health care services to patients, regardless of ability to pay.
CHCGD prohibits employment opportunity discrimination against a qualified individual on the basis of race, color, gender, age, religion, national origin, or disability. Employment opportunities include, but are not limited to, employee selection, promotion, training, development, compensation, termination, and corrective action.
The IT Support Technician will be involved with the support and maintenance of the First Flight Health Centers technical equipment. The duties include being a point of contact for IT related questions at the user level, and responding to user needs in a timely manner, among other duties.Work may also occasionally include technical equipment set up and minor equipment repairs.
Principal Duties and Responsibilities
Provide friendly, practical support for computers, monitors, docking stations, printers, scanners, phones, fax machines, and other desk hardware.
Provide technical support to employees or customers via phone, email, or in person.
Maintain accurate notes on issues, fixes, equipment changes, and recurring problems.
Escalate issues appropriately when a problem requires deeper vendor or leadership involvement.
Set up new user accounts, systems, and equipment (computers, printers, mobile devices).
Assist with maintaining the asset management program.
Assist with HIPAA compliant equipment destruction.
Assist with network troubleshooting, including connectivity and security issues.
Assist with routine system maintenance, upgrades, and backups.
Ensure compliance with IT policies, security standards, and procedures.
Train users on basic IT functions and best practices.
Establish and maintain good relationships with clients and colleagues.
Other duties as assigned.
Required Skills or AbilitiesStrong knowledge of Windows and Microsoft 365.
Basic understanding of networking (TCP/IP, DNS, DHCP, VPNs).
Familiarity with hardware troubleshooting and repair.
Experience with helpdesk or ticketing systems.
Excellent problem-solving and analytical skills.
Strong communication and customer service skills.
Ability to work independently and as part of a team.
Required Knowledge, Experience or Licensure/Registration1-3 years of IT support, help desk, desktop support, field technician, or related experience.
Working knowledge of Windows computers, user accounts, printers, scanners, fax machines, VOIP phones and other common office equipment.
Basic networking knowledge.
Experience with remote support tools.
Ability to lift and move typical office technology equipment as needed.
Valid driver's license and ability to travel between offices as needed.
Experience with Next Gen EHR System preferred but not required.
Why You'll Love Working Here:Competitive pay
Medical, dental, and vision insurance
Employer Covered life insurance, short-term disability, and long-term disability
Paid time off and holidays
Retirement plan with company match
Supportive team environment
Opportunities for growth and development
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