Technical Suppt Specialist

Technical Support Specialist I - Dayton, Ohio

Our team provides frontline technology support to ensure colleagues can work efficiently and effectively. We collaborate closely, share knowledge, and focus on delivering reliable, responsive desktop and infrastructure support across the business.

This is an entry-level IT support role focused on providing technical assistance to end users under supervision. You will help install, configure, and troubleshoot desktop systems, workstations, and basic network issues, while developing practical skills across a range of technologies.

• Support the resolution of end-user desktop issues, including hardware, software, and printer configuration
• Install software, hardware peripherals, and support desktop upgrades and rollouts
• Perform daily backup procedures and follow established support processes
• Liaise with third-party software and hardware vendors to support issue resolution
• Monitor and troubleshoot IT infrastructure issues using software and hardware monitoring tools
• Provide technical setup and on-site support at selected trade shows, including periodic travel
• Assist with troubleshooting across hardware, software, telecommunications, and business applications
• Carry out other related duties as assigned

• Foundational knowledge of computer hardware and software gained through education, certification, or equivalent work experience
• Experience or familiarity with hardware and software installation and troubleshooting
• Basic understanding of software monitoring tools and backup procedures
• Strong problem-solving and organizational skills
• Ability to work effectively with guidance and follow documented processes
• Willingness to travel up to 25% as required
• Technology certifications such as A+ are beneficial

This role follows a standard working pattern, with flexibility depending on business requirements and scheduled support activities.

U.S. National Base Pay Range: $44,500 - $74,100. Geographic differentials may apply in some locations to better reflect local market rates.

This job is eligible for an annual incentive bonus.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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