IT Support Technician

Summary

The IT Support Technician will be involved with the support and maintenance of the First Flight Health Centers technical equipment. The duties include being a point of contact for IT related questions at the user level, and responding to user needs in a timely manner, among other duties. Work may also occasionally include technical equipment set up and minor equipment repairs.

• Provide friendly, practical support for computers, monitors, docking stations, printers, scanners, phones, fax machines, and other desk hardware.
• Provide technical support to employees or customers via phone, email, or in person.
• Maintain accurate notes on issues, fixes, equipment changes, and recurring problems.
• Escalate issues appropriately when a problem requires deeper vendor or leadership involvement.
• Set up new user accounts, systems, and equipment (computers, printers, mobile devices).
• Assist with maintaining the asset management program.
• Assist with HIPAA compliant equipment destruction.
• Assist with network troubleshooting, including connectivity and security issues.
• Assist with routine system maintenance, upgrades, and backups.
• Ensure compliance with IT policies, security standards, and procedures.
• Train users on basic IT functions and best practices.
• Establish and maintain good relationships with clients and colleagues.
• Other duties as assigned.

• Strong knowledge of Windows and Microsoft 365.
• Basic understanding of networking (TCP/IP, DNS, DHCP, VPNs).
• Familiarity with hardware troubleshooting and repair.
• Experience with helpdesk or ticketing systems.
• Excellent problem-solving and analytical skills.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.

• 1-3 years of IT support, help desk, desktop support, field technician, or related experience.
• Working knowledge of Windows computers, user accounts, printers, scanners, fax machines, VOIP phones and other common office equipment.
• Basic networking knowledge.
• Experience with remote support tools.
• Ability to lift and move typical office technology equipment as needed.
• Valid driver's license and ability to travel between offices as needed.
• Experience with Next Gen EHR System preferred but not required.

• Competitive pay.
• Medical, dental, and vision insurance.
• Employer Covered life insurance, short-term disability, and long-term disability.
• Paid time off and holidays.
• Retirement plan with company match.
• Supportive team environment.
• Opportunities for growth and development.