IT Help Desk Technician

Overview

As a Helpdesk Technician you will identify, monitor, prioritize, and resolve end user help desk issues while working as a part of a Help Desk team.

• This is a First Shift Position

• Communicate effectively with team members, end users, and customers
• Troubleshoot DIDs, VoIP and telephony issues
• Cisco Unified Communications Manager (Call Manager)
• Setup and troubleshoot various pieces of IT hardware (Computers, Printers, Phones)
• On-call rotation
• Install and remove software as needed
• Create tickets and update status as repairs happen
• Escalate items to management or software developers as needed
• Document operating procedures and update with any changes
• Create/Setup user profiles and administer security

• A.S. in Information Technologies or 4 years of Help Desk experience.
• Experience with IT fundamentals such as computer hardware troubleshooting and computer network knowledge
• Ability to work in both a team environment and independently
• Time Management
• Analytical skills, the ability to solve problems that may come up during a typical workday
• Strong written and verbal communication skills
• Strong interpersonal skills with end users, customers, and management
• Ability to communicate IT terminology to someone that does not understand technical terms
• Example Hardware / Software Deployed and Managed:
  Desktops/Laptops, IBM iSeries/I (AS/400), Viking paging equipment, Fujitsu Document scanners, Cisco Webex VOIP Phone System, Zebra Handheld Computers, iOS Software, Android devices, HP and Lanier Printers, Windows 11, Microsoft 365, BMC Desktop Management, Chrome, Firefox, and Edge Web Browsers, In-House Developed Software

• Stable and growing organization
• Competitive weekly pay
• Professional, positive and people-centered work environment
• Fast-paced work environment
• Comprehensive benefits package:
  Health, Dental, Vision, AD&D, 401(k), etc.
• Paid holidays (8); paid vacation and personal days