M365 Product Support Specialist; Infrastructure Spec

M365 Product Support Specialist (Infrastructure Spec
2)

Organization:
Job & Family Services

Agency Contact Name and Information: odjfscareerso.gov

Unposting Date:
Jul 6, 2026, 3:59:00 AM

Primary

Location:

United States of America-OHIO

Compensation: $41.81

Schedule:

Full-time

Classified Indicator:
Classified

Union: OCSEA

Primary Job Skill:
Information Technology

Technical

Skills:

Network Administration, Customer Service, Information Technology, Software Development/Implementation

Professional

Skills:

Attention to Detail, Customer Focus, Teamwork, Time Management, Written Communication

Primary Technology:
Office Productivity Suite

Agency Overview

Who We Are The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:
Cash and Food Assistance Employment Services and Workforce Development Unemployment Insurance Adult Protective Services Child Support Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone's world! Guiding Principles We will be a leader in customer satisfaction. We will have a reputation that attracts and retains talented, diverse, and dedicated employees.

We get better at what we do every day.

Office of Information Services The Office of Information Services (OIS) works to support the business functions and the delivery of health, human, and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and round-the-clock operation of automated information systems. Due to the number of end-users and technologies supported, OIS is one of the largest and most complex IT organizations within Ohio state government.

Learn more about the Office by visiting the ODJFS OIS webpage.

What You Will Do As the M365 Product Support Specialist, you will provide front-line support for Microsoft 365 products including, but not limited to SharePoint, Teams, Power Platform, and Copilot. As the first point of contact for user issues, you will perform basic administrative tasks, routine maintenance activities, and participate in Governance activities and projects supporting M365. Duties include but are not limited to:

• Provide front-line support for Microsoft 365 apps and services, including troubleshooting Outlook, Teams, SharePoint, and Office issues, and guiding users on core features and best practices.
• Monitor service health, report issues, manage licenses and basic configurations, and maintain user, contact, distribution list, and Microsoft 365 group information.
• Maintain SharePoint sites by updating content, navigation, libraries, lists, permissions, metadata, templates, and performing routine audits and cleanup.
• Support Power Platform by assisting with basic Power Apps development, creating simple Power Automate flows, guiding citizen developers, testing solutions, and maintaining component libraries and documentation.
• Create and maintain user guides, knowledge articles, training materials, tutorials, and communications on new features, service updates, and best practices.
• Track service metrics, usage, and adoption; generate routine reports; support compliance data collection, security monitoring, and maintain service catalogs.
• Support M365 governance by communicating policies, ensuring adherence to standards, contributing to governance documentation, and assisting with governance-related projects and reviews.
• Stay current on Microsoft 365 roadmap updates and governance policies to support informed decision-making and user guidance.

Schedule:

Full-time.

Hours:

Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Location:

This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.

James

A. Rhodes State Officer Tower - 30

E. Broad Street, Columbus, OH 43215

Akron - 172 S. Broadway Street, Akron, OH 44308

Dayton - 6680 Poe Avenue, Dayton, OH 45414

Travel:
Occasional travel within the state of Ohio.

PN:

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

* Benefits eligibility is dependent on a number of factors. The…