Operations Support Engineer; Infrastructure Specialist
Listed on 2026-07-19
-
IT/Tech
Systems Administrator
Operations Support Engineer (Infrastructure Specialist
3)(2600055S)
Organization:
Job & Family Services
Agency Contact Name and Information: odjfscareerso.gov
Primary
Location:
United States of America-OHIO
Compensation: $41.81 per hour
Schedule:
Full-time
Union: OCSEA
Primary Job Skill:
Information Technology
Technical
Skills:
Customer Service, Information Technology
Professional
Skills:
Attention to Detail, Problem Solving, Responsiveness
Primary Technology:
System Scheduling
Agency Overview:
The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:
Cash and Food Assistance, Employment Services and Workforce Development, Unemployment Insurance, Adult Protective Services, Child Support. Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone's world! Guiding Principles:
We will be a leader in customer satisfaction. We will have a reputation that attracts and retains talented, diverse, and dedicated employees. We get better at what we do every day.
Office of Information Services The Office of Information Services (OIS) works to support the business functions and the delivery of health, human, and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and round-the-clock operation of automated information systems. Due to the number of end-users and technologies supported, OIS is one of the largest and most complex IT organizations within Ohio state government.
Learn more about the Office by visiting the ODJFS OIS webpage.
What You Will Do As an Operations Support Engineer, you will play a central role in keeping ODJFS's enterprise batch processing stable, efficient, and uninterrupted across both mainframe and distributed environments. In this role, you will apply deep operational expertise while serving as a senior technical authority for high‑volume batch workloads within the Operations Support Unit. You will manage, monitor, and optimize batch streams that run 24x7x365 and directly support mission‑critical systems.
Much of your daily work will involve scheduling and adjusting jobs in Control‑M/EM, responding to abends, coordinating fixes with development teams, and ensuring all production workloads meet established SLA expectations. You will analyze alerts, document issues through Service Now, and provide clear, concise communication to technicians, contractors, and leadership as incidents develop. Beyond hands‑on operations, you will serve as a technical leader for the unit.
In this role, you will establish and refine operational standards, lead continual improvement initiatives, and forecast future batch processing needs. You will guide contractors, mentor lower‑level technicians, and represent Operations Support in cross‑team meetings. Success in this role requires strong judgment, deep institutional knowledge, and the ability to work confidently in fast‑moving, high‑impact processing environments where rapid recovery and precise communication are essential.
- Administer and maintain batch job streams in Control‑M/EM for both mainframe and distributed environments.
- Monitor batch workload performance, respond to abends, and coordinate issue resolution with development and support teams.
- Manage Control‑M/EM components including job structures, groups, folders, applications, and user configurations.
- Document incidents, problems, and operational tasks in Service Now according to established procedures.
- Provide clear notifications and escalation updates when SLA risks or breaches occur.
- Use TSO/ISPF, JCL, and system monitors to analyze, troubleshoot, and resolve batch processing issues.
- Maintain the Turnover dashboard and ensure accurate shift‑to‑shift operational handoff information.
- Produce internal and external Operations Support reports, including ad‑hoc reporting as needed.
- Lead continual improvement activities and support enhancements to job streams, configurations, and operational standards.
- Serve as an escalation point and provide guidance to technicians and…
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