Unemployment Insurance System Support Manager

Unemployment Insurance System Support Manager

Organization:
Job & Family Services

Agency Contact Name and Information: odjfscareerso.gov

Unposting Date:
Jul 14, 2026

Primary

Location:

United States of America-OHIO

Compensation: $40.40

Schedule:

Full-time

Work Hours:

8:00AM - 5:00PM

Classified Indicator:
Classified

Union:
Exempt from Union

Primary Job Skill:
Management

Technical

Skills:

Management

Professional

Skills:

Analyzation, Collaboration, Leading Others, Problem Solving

Agency Overview

Who We Are The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:
Cash and Food Assistance Employment Services and Workforce Development Unemployment Insurance Adult Protective Services Child Support Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone's world! Guiding Principles We will be a leader in customer satisfaction. We will have a reputation that attracts and retains talented, diverse, and dedicated employees.

We get better at what we do every day.

Office of Unemployment Insurance Operations The Office of Unemployment Insurance Operations (OUIO) administers Ohio's unemployment insurance program, which provides short-term income to unemployed workers who lose their jobs through no fault of their own. It reduces the hardship felt by families during periods of temporary unemployment and bolsters the local economies by maintaining the purchasing power of the unemployed worker. Learn more about the office by visiting the ODJFS OUIO webpage o.gov/ouc.

What You Will Do As an Unemployment Insurance (UI) System Support Manager, you will serve as a coordinator and liaison between the business and technical information systems. Your responsibilities will include:

• Utilize your analytic skills to assess reported system issues and determine the appropriate path for reporting and resolving them.
• Assist in prioritizing system enhancements and defect fixes.
• Assign resources for testing and analysis activities and ensure thorough testing before authorizing system changes for production.
• Serve as a system SME to provide recommendations for or against system changes.
• Maintain strong relationships with your team through regular evaluation, mentoring, and feedback to stay connected to their work and their overall morale.
• Provide recommendations and information to UI Tech for internal communications and training.
• Attend meetings related to current projects, including those involving requirements, reporting, system changes and communications.
• Stay informed on state and federal laws and regulations that impact Unemployment Insurance (UI).

Challenges The System Support Manager will play a key role in defining the support needs for the new UI system and establishing effective processes to meet those needs. The Tax System Support/Testing Manager may face challenges in managing the relationship with the tax system vendor. This role requires consistent oversight, proactive communication, and disciplined tracking to ensure the vendor meets expectations.

Recommended Skills Ability to multi-task Working knowledge of Unemployment Insurance Ability to use a desktop computer General understanding of technical systems and web-based applications Strong analytic skills to identify, assess, and act on issues Effective communication skills for interactions with the team, management, and internal stakeholders Ability to lead system upgrades, rollouts and service improvements Strong organizational and time-management skills

Schedule:

Full-time

Hours:

Standard workdays are Monday through Friday. Hours are between 8:00 a.m. and 5:00 p.m.

Location:

This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address. Rhodes State Officer Tower - 30

E. Broad Street, Columbus, OH 43215 Akron - 172 S. Broadway Street, Akron, OH 44308 Dayton - 6680 Poe Avenue, Dayton, OH 45414 Travel:
Occasional travel within the state of Ohio.

PN(s):

Why Work for the State of Ohio At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

* Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to…