Client Services Represenative

If you’re driven by compassionate care, teamwork, and a desire to make a difference, we’d love to meet you. Explore our current career openings and externship opportunities. Join our team!

Our success is achieved by providing rewarding careers to all of our staff members, and being a compassionate, competent and ever-present resource for our referring community. We provide in-house training and CE for our employees as well as offer competitive continuing education benefits. Growth within the organization is fostered through the Technical Advancement Program (TAP), which allows staff to pursue career goals within a structured program, supported by the Clinical Training Department.

Technical and Administrative tracts are available through the TAP, permitting individuals to choose the career path that best suits their interests.

we offer competitive pay, sign on bonuses, and other employee benefits including:

• 50% 401(k) Matching (up to 6%)
• Pet Care Stipend, including pet insurance premium reimbursement, up to $1500 annually
• Available Technical Advancement Program designed to grow skills and knowledge as a technical professional
• Company Paid Life Insurance
• Available Disability Insurance
• Employee Assistance Program
• Vacation and Sick Pay – Accrual begins on first day of employment

401(k) with enrollment

Generous Continuing Education & Scrub Stipend

Pet Care Stipend, including pet insurance premium reimbursement

Technical advancement program designed to grow skills, knowledge, and income as a technical professional

Available Disability Insurance (STD/LTD available upon enrollment)

EAP
- We care about your mental health and wellbeing!

Vacation Pay - Accrual begins on first day of employment

• Handle all incoming phone calls which includes scheduling appointments, phone triage, forwarding calls to appropriate departments or personnel.
• Client Services: greeting and checking in clients for emergencies and specialty appointments while maintaining timely flow of patients from admission to discharge. Communicating efficiently and accurately with clients to exceed client expectations.
• Systems: collect and enter all client and patient information into hospital system, review and maintain client/patient files. Resolve open invoices, collect payments, and run end of shift reporting. Faxing and email of records to rDVM offices.
• General Maintenance and Cleaning: keep desk clean and organized. Stock all front desk supplies. Keep lobby and exam rooms clean and organized as delineated on end of shift report, including but not limited to, dust mopping, wet mopping, laundry, and trash removal.

• Ability to multi-task
  - Manages multiple tasks at one time: quickly and accurately under distracting conditions without loss of accuracy or appearance of frustration.
• Communication skills
  - Reads, writes, and speaks fluent English, using appropriate grammar, spelling, and vocabulary. Demonstrates exceptionally strong written and verbal communication skills.
• Organizational ability
  - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
• Problem solving skills
  - Demonstrates a strong ability to identify, analyze, and solve problems. Translates problems into practical solutions.
• Client service skills
  - Consistently ensures the team provides the client with attentive, courteous, and informative service. Gains and shows personal satisfaction from delivering great service.
• Intellectual ability
  - Accurately and consistently follows instructions delivered in a verbal, written, or diagram format. Can provide accurate directions.
• Computer skills
  - Comfortably and…