Systems Implementation Consultant

Professional Services Dayton,Ohio Plano,Texas
Salary: USD 65000.00 - 95000.00 Annually

The Systems Implementation Consultant is responsible for configuring the software and delivering high quality knowledge transfer services to clients allowing them to use Tyler software products efficiently and effectively to achieve daily operations. The incumbent consults and partners with clients to gain a comprehensive understanding of workflow, business/technical requirements and needs to ensure that the knowledge transfer addresses client’s needs. The Systems Implementation Consultant ensures that the transition to Tyler software is completed according to predetermined timelines and establishes a positive baseline for the new relationship between the client site and Tyler Technologies.

• Provide professional services such as consultation, software readiness, and education to clients on Tyler software products. Design and conduct knowledge transfer sessions on site or through remote Teams sessions.
• Educate users on software functionality as well as on data entry, system administration, user security, and user permissions.
• Perform consultation/analysis of client business model to identify and document client requirements regarding Tyler products and functionality.
• Recommend options for new approaches in client work processes as appropriate to ensure efficient software solution for the client’s needs.
• Identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, process, configuration, and other relevant changes.
• Independently configure system modules and workflows based on approved client requirements, ensuring alignment with implementation best practices.
• Conduct data validation and conversion analysis, including field-level reconciliation, exception handling, and coordination with clients on data correction activities.
• Develop and execute client-specific test plans, validating configuration, integrations, and reporting outputs prior to go-live.
• Troubleshoot technical and functional issues of moderate complexity, identifying root causes and collaborating with Support or Development on resolution paths.
• Create custom reports or customize existing reports to satisfy client requirements. Play an active role in troubleshooting client issues or work with the Support or Development departments to resolve.
• Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets, and weekly expense reports, and updating systems-related client activity.
• May assist QA staff with product testing or modification testing as required.
• Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
• Create both client-facing and internal documentation such as "quick tips" and "how to” guides.
• Act as liaison between the client and company’s technical staff including conveying technical information so that non-technical individuals can understand.
• May participate in the annual User Conference. Facilitate user group discussion on assigned module/topic.
• Analyze detailed error logs to diagnose and resolve technical issues of moderate complexity.
• Identify and troubleshoot data issues within SQL databases.
• Review and interpret report code for applied understanding of system behavior and outputs.
• Read, update, and analyze XML and HTML to support debugging and issue resolution.
• Investigate and resolve errors across SQL, XML, and HTML environments.
• Map and validate data conversions to ensure accuracy and integrity.
• Conduct in-depth data analysis to identify root causes of software issues.
• May…