Digital Workplace Administrator

## Digital Workplace Administrator Apply locations:
Remote, India:
Remote, Netherlands:
Remote, Germany:
Remote, Mexico time type:
Full time posted on:
Posted Todayjob requisition :
JR36107##
** Creating Peace of Mind by Pioneering Safety and Security*
* * At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.
* * Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.
* Remote Location Germany, Remote Location Mexico, Remote Location Netherlands
** Digital Workplace Administrator
** The Digital Workplace Administrator will provide third‐line (L3) administration, engineering, and escalation support for Allegion’s global collaboration platforms within the Microsoft 365 ecosystem (including SharePoint, Exchange, and Teams) and associated technologies.

Working within the Digital Workplace team and reporting to the Digital Workplace Manager, this role will act as a technical escalation point, ensuring the stability, performance, and continuous improvement of collaboration services used across Allegion’s global business. The role combines platform ownership, advanced troubleshooting, solution design, and user enablement, supporting both operational delivery and the successful execution of projects and strategic initiatives, including M&A integrations, migrations, and platform enhancements.###

** Primary Accountabilities
*** Act as the
** third‐line (L3) escalation point
** for complex incidents and service issues across Microsoft 365 collaboration tools (Teams, Exchange Online, SharePoint Online).
* Provide
** advanced administration, configuration, and optimisation
** of the Office 365 environment to ensure secure, scalable, and high‐performing services.
* Lead
** root cause analysis and problem management**, driving resolution of recurring or high‐impact issues and implementing long‐term fixes.
* Design and deliver
** collaboration solutions
** aligned to business, security, and compliance requirements.
* Support
** global M&A activities**, including tenant-to-tenant migrations, onboarding of acquired businesses, and platform standardisation.
* Develop and maintain
** automation and tooling (e.g. Power Shell)
** to streamline administration and improve operational efficiency.
* Collaborate with business stakeholders to
** understand requirements and implement effective, user‐centric solutions**.
* Maintain
** technical documentation, standards, and operational procedures
** for current and future state environments.
* Work closely with other IT teams (Security, Identity, Infrastructure, Service Desk) to ensure
** end‐to‐end service alignment and integration**.
* Provide
** guidance and escalation support to other team members**, helping to upskill and improve overall support capability.
* Deliver
** user training and adoption support
** where required to maximise the value of collaboration tools.###
** Qualifications
* ** Minimum
** 3****+ years’ experience administering Microsoft 365**, with strong hands‐on expertise in SharePoint, Teams, Exchange Online; experience with the Power Platform is desirable but not essential.
* Experience operating at a
** 2nd / 3rd line support level**, including ownership of complex incidents and escalations.
* Strong understanding of
** enterprise…