Associate Director, Dealer Relations

Responsibilities

In addition to fulfilling your standard DRM responsibilities, including maintaining your book of business/MCV and strong relationships with your customers, you will:

• Participate in call save meetings, strategy and planning
• Co-screen DRM candidates during interview process for your respective team when openings arise
• Conduct 1:1s with DRMs, engage with VP, your Director and HR on performance matters and career development, specific skill gap analysis and assessments
• Serve as OEM contact for the team, deployment of initiatives, plan for upsells
• Participate in and assist with Portfolio reviews and forecasting
• Partner with Product and Marketing to remain informed of new industry trends and competition
• Lead on product position, knowledge, role plays and set an example of how things should be done across DR
• Create, maintain and evolve your self‑development plan in partnership with your Director (one initiative on an individual basis)
• Assist in setting the agenda for any Director team meetings
• Serve as point person when the Director is on vacation, distribute all communication, attend internal necessary meetings, and collaborate with the VP on needed decisions in the Director’s absence
• Work with Regional DRM and other Directors to set a schedule for areas of help (launches, open DRM positions, leave, etc.)
• Engage with Enablement and Product Marketing to recommend relevant training/collateral, etc. based on industry knowledge and team member assessment
• Make suggestions to the Operations teams for improved Salesforce functionality
• Engagement with Regional Groups/NEAT Team/cancel strategy, implementation strategy, cadence of PW’s for team with these groups
• Supervise and assist Director with newer DRMs, no more than three at a time
• Carry approximately 15-20 accounts depending on region

Must be in current role for at least a year with consistent positive performance reviews and a proven track record of meeting or exceeding targets and driving revenue growth.

• Ideal candidate has demonstrated success in tasks relevant to the desired role’s responsibilities and goals, including:
• Anticipating challenges and implements forward‑thinking strategies to drive success
• Proven success in leadership and mentorship, effectively guiding high‑performing colleagues
• Developing strategic recommendations that benefit the customer, product or team, with successful implementation
• Proven knowledge of industry trends, products and competitors with recognition as a leader in positioning Mastermind offerings against the competition
• Strong relationship management skills and ability to identify expansion (upsell) opportunities with key decision makers
• Must have demonstrated active interest in career development with favorable outcomes (i.e. identification of process improvements, committee participation, leading calls, cross‑functional collaboration, etc.)
• Possessing strong product knowledge and ability to articulate benefits to customers and instill colleagues with the same expertise
• Experience working cross‑functionally and collaboratively to enhance customer experience and process improvements
• Must have consistent favorable feedback from colleagues and dealer partners

Founded in 2012, automotive

Mastermind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry and believes that technology can transform data, revealing key customer insights to accurately predict automotive sales.

Through its proprietary automated sales and marketing platform, Mastermind, the company empowers dealers to close more deals by predicting future buyers and consistently marketing to them.

Automotive Mastermind is headquartered in New York City. For more information, visit

automotive

Mastermind is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. If you need an accommodation during the application process due to a disability, please send an email to  and your request will be forwarded to the appropriate person.