District Manager, Management

JOB TITLE:

District Manager (DM)

REPORTS TO:

Senior Vice President (SVP) JOB SUMMARY

The District Manager (DM) has overall responsibility for managing daily operations of the restaurant business in order to achieve and maintain high standard of quality, service and cleanliness and ensuring the restaurants desired outcomes i.e., increased sales, profitability, and employee retention. The DM empowers the Restaurant General Managers (RGM) team within their district to oversee the financial controls, operations, people development, customer service and company compliance within the restaurant across all shifts.

A DM should be flexible and be able to work the hours necessary for the proper discharge of their duties and/or required by the needs of the business.

NOTE:

Each "key activity" described below identifies, the primary (but not exclusive) core competency related to the performance

1. Leads Operations Excellence (Health & Safety, Loss Control):

• Demonstrates expert understanding of Operations Excellence Standards (Clean, Safe, Hot and Fresh, Friendly and in a reasonable time frame of guest expectations.
• Provides operations direction to team in a clear, concise and positive way and coaches others to lead operations. Consistently deliver on standards throughout all day parts by utilising travel paths, cleaning schedules and daily checklists. Complies with legal and company directives. Keeps accurate records.
• Demonstrates patience and a positive attitude with management team and team members while delegating tasks and giving instructions.
• Restaurant embraces new platforms through rigorous implementation plan. Management supports new processes and actively coaches transition phase.
• Ensures that Health and Safety and Food Safety working practices are adhered to at all times across the district.

2. Business Planning Financial Control

• Overall financial planning
• Delivers GP through control of food costs, waste, employee meals, free food and merchandise
• Forecasts monthly profit verses plan and delivers against P&L. Identifies any shortfalls and implements solutions to meet targets.
• Use one-to-one business reviews to discuss all aspects of P&L. Shares and implements good practice amongst others
• Understands and analyze retail audit trends, implements recommendation and ensures compliance to cash policy at all times. Restaurant paperwork checked on a daily basis and action discrepancies. Completes weekly stock count and communicates findings to SVP on weekly review meetings.

3. Customer Service – Leads Customer Service

• Leads by example and motivates teams to deliver a great guest experience at all times
• Makes professional impression on customers and team through positive and friendly attitude and proactive interaction to seek feedback on customer experience
• Ensure team set up to deliver a great guest experience across all areas
• Meet or exceed speed of service standard through effective application of labor scheduling
• Ensure that guest conflict is resolved in a timely, friendly and professional manner in order to achieve a satisfactory outcome

4. People Management and Team Talent

• Maintains a supportive environment through regular management meetings, one to one reviews and specific staff events
• Provides the team with clear direction and support
• Enhances teamwork both within the restaurant and across the area through open and honest communication
• Complete annual performance review for management team
• Complete Leadership Development Review (LDR) process for the management team
• Manage absence and disciplinary issues within the district, seeking specialist advice where necessary
• Leads development and implementation of strategies to identify/hire/promote and retain effective team talent; assists Regional Training Manager with management recruitment and selection
• Coaches management team members on people leadership skills and management tools for maximum efficiency
• Identifies effective team members who are “at-risk-of-departing” and takes appropriate action for retention
• Ensure succession plans are in place for the whole team with specific development actions for key individuals; understands the need to…