Practice Manager

SUMMARY

Manages the staff and operations of a medical office and/or multiple sites as assigned.

JOB TITLE: Practice Manager.
DEPARTMENT: Health Center.
REPORTS TO: Director of Operations.
STATUS: Exempt.

This job description reflects management's assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

• Collaborates with Director of Operations to hire and develop qualified staff.
• Coordinates training of all new personnel according to policy and procedures.
• Retains high performing staff through timely feedback, education, coaching and supervision.
• Assures staff education targets appropriate topics, using needs assessment, occurrences, industry trends and practice goals to prioritize resources.
• Keeps staff informed of changes in departments/centers and policies or procedures through daily communication and monthly staff meetings.
• Facilitates at least twice weekly care team meetings for patient level discussions.
• Prepares and conducts fair and objective performance appraisals. Addresses performance problems through effective and timely corrective actions.

• Collaborates with Providers and Medical Staff to ensure quality medical care for all patients.
• Ensures customer services levels are maintained through effective scheduling, training and assignment of staff.
• Works to ensure that customer service is a priority; promptly responds to patient needs and issues and works through appropriate resources to effectively resolve.
• Develops and implements quality improvement practices to meet the center’s standards for quality.

• Ensures patients receive care in a safe and supportive environment.
• Ensures patient’s rights and needs are respected regarding treatments, medications, and procedures.
• Ensures patient confidentiality.
• Ensures a comprehensive approach to preventive and chronic care, through role definition and processes, staff learning, supervisory observation, staff assignments, and monitoring of key population metrics.

• Organizes and establishes work standards to ensure efficiency and productivity.
• Informs Director of Operations of office activities that require attention and recommends solutions to operating problems.
• Maintains equipment, supplies, and building structure.
• Reviews and monitors monthly budgets for all expenditures.

Directly supervises all staff in the Medical Office. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 1-2 years of managing a medical office (Residency experience preferred). The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with Disabilities to perform the essential functions.

1-2 years of managing a medical office (Residency experience preferred).

Degree from an accredited program in Nursing, Public Health and/or Business; or two to three years related medical office management experience and/or training; or equivalent combination of education and experience.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Intermediate skills in a variety…