Director of Water Treatment

Director of Water Treatment

CMS Water Solutions is seeking an experienced and dynamic Director of Water Treatment to lead and grow our commercial and industrial water treatment division. This leadership role is responsible for developing and executing the strategic vision for the water treatment business while overseeing operations, service delivery, customer satisfaction and financial performance.

The Director of Water Treatment will lead a team of water treatment professionals, collaborate with company leadership, and ensure the delivery of innovative, high-quality water treatment solutions for HVAC, industrial, and process water systems. This individual will be responsible for driving operational excellence, expanding market share, maintaining regulatory compliance, and building long-term customer relationships.

At CMS Water Solutions, we specialize in providing high-quality commercial and industrial water treatment services tailored to the unique needs of our customers. As a trusted local partner, we provide turnkey, in-house solutions, from system design and installation to preventative maintenance and ongoing service. Our commitment to innovation, technical expertise, and exceptional customer service has made us a leader in the industry.

• Develop and execute the strategic vision for the Water Treatment division in alignment with company goals.
• Establish annual business plans, operational objectives, and performance metrics.
• Drive continuous improvement initiatives focused on safety, quality, customer satisfaction, and profitability.
• Identify opportunities to expand service offerings, improve efficiencies, and increase revenue.

• Direct all day-to-day operations of the water treatment department.
• Ensure exceptional service delivery across all customer accounts.
• Develop standardized operating procedures and best practices.
• Monitor key performance indicators (KPIs) and implement corrective actions as needed.
• Ensure all projects are completed safely, efficiently, on schedule, and within budget.

• Recruit, mentor, develop, and retain high-performing water treatment professionals.
• Foster a culture of accountability, collaboration, safety, and continuous learning.
• Provide coaching, performance evaluations, and professional development opportunities.
• Build succession plans and strengthen the technical capabilities of the department.

• Serve as the senior technical advisor for key customer relationships.
• Partner with Sales and Operations teams to identify and pursue new business opportunities.
• Collaborate with Business Development to support proposal development, customer presentations, and contract negotiations.
• Develop long-term partnerships with commercial, industrial, and institutional clients.
• Resolve complex customer issues while maintaining the highest level of customer satisfaction.

• Maintain expertise in commercial and industrial water treatment technologies, chemical programs, and industry best practices.
• Oversee water treatment programs for HVAC systems, including:
  • Cooling Towers
  • Chilled Water Systems
  • Hot Water Boiler Systems
  • Closed Loop Systems
  • Condenser Water Systems
  • Process Water Applications
• Ensure proper equipment selection, controller programming, chemical treatment strategies, and system optimization.
• Stay current on emerging technologies and recommend innovative solutions.

• Develop and manage departmental budgets.
• Monitor revenue, gross margins, labor utilization, and operating expenses.
• Drive profitable growth while maintaining exceptional service quality.
• Forecast staffing, inventory, equipment, and resource needs.

• Ensure compliance with OSHA, EPA, local, state, and federal regulations.
• Promote a strong safety culture throughout the organization.
• Oversee chemical handling procedures, environmental compliance, and documentation.
• Maintain quality assurance standards across all customer accounts.

• Bachelor’s degree in Engineering, Chemistry, Environmental Science, Business, Construction…