Director of Plumbing

Director of Plumbing Operations (Residential Plumbing & Sewer & Drain)

Lead a growing residential plumbing division, develop exceptional teams, and drive operational excellence across multiple markets.

Logan Services is seeking an experienced Director of Plumbing Operations to lead our expanding residential plumbing and sewer & drain business. This executive leadership role is responsible for driving operational performance, financial results, customer satisfaction, and team development across multiple markets. If you're a proven plumbing operations leader with experience growing residential service businesses, managing P&L performance, developing leaders, and building scalable operations, we'd love to meet you.

Since 1969, Logan Services has proudly served homeowners throughout Ohio by delivering exceptional HVAC and plumbing services. As a family-owned company, we've built our reputation through outstanding customer service, continuous innovation, and investing in our people.

Today, our plumbing division is experiencing significant growth. With established service, installation, water quality, water heater, and sewer & drain operations, we're looking for a strategic leader to help shape the next phase of expansion.

This is an opportunity to make a lasting impact while leading one of the fastest-growing divisions in our company.

• Highly competitive executive compensation
• Performance-based bonus opportunities
• Profit-sharing opportunities
• Medical, dental, and vision insurance
• Company-paid life insurance
• 401(k) with company match
• Paid time off and holidays
• Leadership development and executive coaching opportunities
• Long-term career growth with a growing organization
• Supportive, family-owned company culture focused on continuous improvement

As the Director of Plumbing Operations, you'll oversee the strategic direction and day-to-day performance of Logan Services' residential plumbing division across multiple markets.

• Lead all residential plumbing service, installation, water heater, water quality, and sewer & drain operations
• Oversee field operations, workforce planning, scheduling, and operational efficiency
• Develop scalable systems and processes that support continued growth
• Drive operational excellence while maintaining exceptional customer service

• Own full P&L responsibility for the Plumbing Division
• Drive revenue growth, profitability, labor efficiency, and gross margin performance
• Develop pricing strategies and operational initiatives that improve financial performance
• Monitor KPIs and implement action plans to achieve business objectives

• Recruit, develop, and retain high-performing managers, supervisors, and field leaders
• Build leadership succession plans and career development pathways
• Foster a culture of accountability, collaboration, and continuous improvement
• Lead performance management, coaching, and leadership development initiatives

• Ensure an outstanding customer experience from initial contact through job completion
• Reduce callbacks while improving customer satisfaction and online reputation
• Partner with customer service, sales, and operations teams to deliver consistent service excellence

• Develop and execute one-year and three-year strategic growth plans
• Expand market share across existing and new service areas
• Partner with executive leadership on business planning and operational strategy
• Evaluate new technologies, processes, and opportunities that improve operational performance

• Support apprenticeship, technical training, and leadership development programs
• Build strong partnerships with recruiting, learning and development, and operations leadership
• Ensure teams have the tools, training, and support needed for long-term success

• 7+ years of progressive leadership experience in residential plumbing operations
• Proven success leading plumbing managers, supervisors, and field service teams
• Experience managing multi-million-dollar business operations with full P&L…