Manager of Senior Services

Posted Monday, August 3, 2026 at 4:00 AM

Do you have a desire to work for an organization driven by empowerment and full inclusion? Goodwill Easterseals Miami Valley is one of the largest employers in the region; with the mission to empower those with disadvantages and disabilities to improve their quality of life. We employ over 600 associates just in our retail stores alone. GESMV also offers over 40 programs and services to the community ranging from job readiness programs to assistive technology services.

We offer part-time and full-time positions, with a variety of schedules and hours available. We are always looking for driven, enthusiastic people to join our team.

Oversees the daily operations of Adult Day Centers, ensuring quality services, safe environments, and positive outcomes for participants. Leads and supports staff, manages program resources, and ensures compliance with all funding, regulatory, and accreditation requirements, including Area Agency on Aging, ODA, DODD, VA, OhioHCP, and CARF standards. Build relationships with community partners, referral sources, and families to promote and expand services.

Serves as a primary point of contact for referrals and families while ensuring programs support the organization's mission and strategic goals.

• Lead the day-to-day operations of Adult Day Services programs to ensure quality, safety, and participant satisfaction.
• Recruit, hire, train, supervise, coach, and evaluate program staff.
• Address employee performance concerns and administer corrective action in accordance with agency policies.
• Foster a culture of dignity, respect, inclusion, and ethical conduct for participants and staff.
• Ensure appropriate staffing levels and participant-to-staff ratios in compliance with funder requirements.
• Oversee the development and delivery of meaningful, person-centered, culturally diverse programming.
• Ensure participant health, safety, security, and well-being, including reporting concerns of abuse, neglect, or exploitation.
• Maintain accurate participant records, care plans, documentation, billing, and case management data.
• Monitor program outcomes, enrollment, census goals, and service utilization to meet budget and operational targets.
• Assist in the development, management, and monitoring of program budgets and resources.
• Ensure compliance with all funding, regulatory, and accreditation requirements, including Area Agency on Aging (AAA), ODA, DODD, VA, OhioHCP, HIPAA, Medicaid, and CARF standards.
• Maintain readiness for audits, reviews, surveys, and accreditation activities.
• Develop, implement, review, and update program policies, procedures, and participant handbooks.
• Ensure timely and accurate completion of required reports, statistical data, and quality assurance documentation.
• Conduct regular site visits to ensure compliance with safety, operational, transportation, medication, and facility standards.
• Identify staff training needs and ensure completion of all required certifications and ongoing professional development.
• Facilitate regular staff meetings and other program meetings as needed.
• Partner with internal departments to support reporting, grant requirements, quality initiatives, and strategic objectives.
• Build and maintain relationships with referral sources, healthcare providers, community organizations, and key stakeholders.
• Promote and market Adult Day Services to increase community awareness, enrollment, and program growth.
• Serve as the primary contact for referrals, participants, families, and community partners.
• Contribute to strategic planning, program development, and implementation of special projects.
• Perform other duties as assigned.

Directly supervises personnel within Senior Services as assigned by the Director of Senior Services. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Ensures individual and departmental goals are met. Completes performance evaluations annually.

Bachelor's Degree in Rehabilitation, Psychology, Sociology, Education, or related social services field or minimum 7 years of experience in a similar position.

Experience in Community Based services, long-term care and/or Adult Day Services preferred. Knowledge and experience in providing person-centered care and ability to supervise professional and certified staff. Applicant must have at least five years' experience in Supervision.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the…