School Certifying Official and Veterans Benefits Manager

School Certifying Official and Veterans Benefits Manager Position Information

EEO Statement | Wright State University is an equal opportunity employer.

Faculty Rank or Job Title | School Certifying Official and Veterans Benefits Manager

Job Category |

Department | Veteran & Military Center

EEO number |

Position FTE | 100%

Minimum Annual Salary | $55,000

Salary Band | UC S04

Job Summary/Basic Function:

To serve as a School Certifying Official (SCO) and Veterans Benefits Coordinator for Wright State University by administering VA education benefits, ensuring accurate certification and regulatory compliance, and coordinating with university offices and external agencies. Provide education benefits support and services to veterans, service members, dependents, and other military-connected students and support the operations of the Veteran and Military Center (VMC) and other duties as assigned.

Minimum Qualifications

Bachelor’s degree and a minimum of 3-years responsible experience in higher education administration, veterans’ benefits, student services, registrar operations, financial aid, student accounts, military education programs, or a related field. Experience interpreting and applying federal, state, institutional, or other regulatory policies and procedures; maintaining accurate records; protecting sensitive information; and ensuring confidentiality in a compliance-driven environment. Experience using student information systems, enterprise databases, case-management systems, or comparable complex information systems to enter, retrieve, reconcile, analyze, and maintain student or client records.

Proficiency with Microsoft Excel, Word, Outlook, Teams, and other office productivity software, including the ability to manage spreadsheets, analyze data, maintain records, and prepare professional correspondence and reports. Demonstrated ability to manage a high-volume workload, meet regulatory deadlines, prioritize competing requirements, identify and resolve discrepancies, exercise sound judgment, and maintain accuracy and attention to detail. Demonstrated written, verbal, and interpersonal communication skills with the ability to explain complex policies and procedures, resolve problems, provide effective customer service, and work collaboratively with students, university personnel, government agencies, and external stakeholders.

Ability and willingness to complete required Department of Veterans Affairs, State Approving Agency, university, and other professional training; maintain required system access and credentials; remain current on applicable regulations, policies, and procedures; and perform assigned responsibilities in accordance with regulatory and institutional requirements.

Preferred Qualifications

Previous experience serving as a School Certifying Official or directly administering VA education benefits at an institution of higher learning. Experience using the Department of Veterans Affairs Enrollment Manager system and completion of VA-required School Certifying Official training. Experience using Ellucian Banner or another higher education student information system. Working knowledge of VA education benefit programs and requirements, including Chapters 30, 31, 33, 35, and 1606;

the Yellow Ribbon Program; enrollment certification and reporting requirements; and applicable federal regulations and VA guidance. Experience preparing for, supporting, or participating in Department of Veterans Affairs, State Approving Agency, financial, regulatory, or institutional compliance reviews and audits. Experience providing services, benefits administration, case resolution, advising, or other direct support to veterans, service members, military families, or military-connected students in a higher education, government, nonprofit, or military environment.

Military service or personal experience as a military-connected individual.

Essential Functions and percent of time:

Serve as a designated School Certifying Official (SCO) for Wright State University and administer VA education benefits and certification services for eligible veterans, service members, dependents, and other military-connected students. Review student academic programs, enrollment, course applicability, tuition and fees, and other required information to accurately certify students for VA education benefits in accordance with applicable federal regulations, VA guidance, State Approving Agency…