Account Supervisor

Let's be honest:
This is not an easy job.

Our clients operate in industrial, technical, and highly specialized markets. Their products are sophisticated, their organizations are layered, and their expectations are high.

This role plays a central part in helping them navigate those challenges.

At Luxid, we help ambitious, results-obsessed companies turn complex stories into powerful growth strategies through branding, marketing strategy, demand generation, digital experiences, and integrated marketing programs. That means stepping into challenging marketing situations, asking better questions, aligning internal teams, and delivering programs that actually move their businesses forward.

We're looking for someone who thrives in that environment.

Someone who can build trust with demanding clients, bring clarity to difficult situations, lead teams through ambiguity, and push work from good enough to truly impactful.

If you want a quiet account maintenance job, this isn't it. If you want to solve hard problems with smart people and build meaningful client relationships, you'll fit right in.

Luxid is a global, forward-thinking integrated marketing agency committed to our values: driven, trailblazing, resourceful, and sincere. We're a team of creative thinkers, strategists, media specialists, data analysts, technologists, writers, designers, filmmakers, and virtual world builders.

• Our work sits at the intersection of creativity, data, and technology.
• This role sits at the intersection of client strategy, marketing leadership, and program execution.

Many of our clients operate in industries where products are highly technical, buyers are specialized, and sales cycles are long. Helping them succeed requires thoughtful strategy, clear storytelling, strong digital experiences, and marketing programs that connect closely with sales and real customer insights.

Just as importantly, Luxidians genuinely enjoy working together. We take the work seriously, support each other's growth, and believe solving meaningful problems with talented people is one of the best parts of the job.

This role is ideal for someone who likes combining strategic thinking with hands-on involvement in multifaceted marketing programs. You'll own:

• Serve as a trusted advisor for assigned client relationships
• Help clients translate business goals into clear marketing approaches
• Lead planning discussions and strategic marketing conversations
• Present recommendations and campaign directions to client stakeholders

• Guide marketing initiatives that connect brand strategy, digital experience, full-funnel media programs, marketing technology, and data-driven insights
• Ensure marketing programs align with measurable business outcomes
• Collaborate with teams responsible for brand, digital campaigns, content, and customer journey development

• Work closely with strategists, creatives, digital marketers, and analysts
• Provide direction that helps teams execute complex marketing programs effectively
• Ensure the right expertise is engaged at the right times throughout client initiatives

• Maintain visibility into project scopes, timelines, and deliverables
• Work closely with account coordinators and specialists to keep initiatives moving forward
• Help anticipate risks, remove obstacles, and keep programs aligned with strategy

• Identify opportunities to expand marketing initiatives within client relationships
• Support proposal development and new business conversations when appropriate

• Mentor junior team members and support their professional growth
• Share insights and best practices that strengthen Luxid's client services approach

Our clients' marketing challenges require connecting strategy, creativity, data, and technology to drive measurable growth.

• Brand Positioning & Narrative Development Helping organizations clarify their market positioning and messaging - translating complex products, services, or technologies into compelling brand narratives that resonate with buyers.
• Integrated Demand Generation Programs Designing and guiding multichannel marketing programs that combine digital campaigns, content marketing, website experiences, and marketing automation to support long buying cycles.
• Website & Digital Experience Initiatives Collaborating with design and development teams to improve digital presence - from strategic website redesigns to optimizing digital customer journeys that support engagement and conversion.
• Marketing Technology & Sales Alignment Helping facilitate client's marketing strategies with CRM platforms, marketing automation systems, and sales processes to improve lead management, pipeline visibility, and campaign effectiveness.
• Data-Driven Marketing Optimization Working with analytics specialists to translate performance data into strategic insights -…