Guest Experience Lead; GEL

Overview

As a Guest Experience Leader (GEL) at McDonald’s, you'd be engaging directly with customers, making their experience more enjoyable, and working in a fast-paced environment with a supportive team. The key responsibilities focus on ensuring guest satisfaction, helping with ordering, providing assistance, and addressing concerns—plus the chance to bring a little joy to kids with a special treat!

With a positive attitude and a willingness to learn, this could be a great fit for someone who enjoys interacting with people, problem-solving, and contributing to a team. The flexible hours between 8 AM and 8 PM also provide good work-life balance.

• Greeting guests and communicating with them while ordering
• Offering help with using the ordering kiosks
• Offering assistance to those in need of some extra hands
• Checking with them once they have their food to make sure they’re satisfied, or to see if they need anything else
• Ensuring kids receive a kid treat
• Handling any concerns
• Communicating with the restaurant team to provide feedback and recommendations

• Outstanding attitude, willingness to learn and grow, and ability to excel in a fast-paced, team environment
• Willingness to be trained; we’ll teach you the rest
• Age: must be 16 years of age or older to work as a Guest Experience Leader at corporate owned and operated McDonald's restaurant

See a day in the life of a Guest Experience Lead at McDonald's

Requsition F13916-FA29-4D7F-B365-

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.