Member Specialist

Responsibilities

• Provide member service, maintain checkout area, and resolve member issues and concerns.
• Promote Sam's Club products and services and guide members regarding self‑service technology.
• Process member purchases, assist with payments, returns, refunds, and exchanges in accordance with company policies.
• Adhere to safety standards, perform safety sweeps, and report unsafe situations to facility management.
• Maintain entrance and exit areas, verify memberships, arrange and organize merchandise, and help members transport items.
• Assist in training Member Frontline Services associates on processes, mobile applications, and new technology rollout.
• Identify shrink, damages, and ensure area is organized and safe.
• Follow company policies, including the Open Door Policy, and contribute to process improvements.
• Collaborate with managers, co‑workers, customers, and partners to prioritize tasks and address improvement opportunities.
• Demonstrate teamwork, clear communication, integrity, and customer focus in daily activities.

• Retail experience including operating front‑end equipment such as cash registers.
• Experience working with mobile retail applications.

Primary

Location:

6955 Miller Ln, Dayton, OH 45414‑2658, United States.

The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the applicable minimum wage.

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Other benefits include short‑term and long‑term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U education benefit program with full tuition, books, and fees paid for eligible associates.
• Eligibility requirements may apply and benefits are subject to change.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.