Frozen Foods Clerk

Job Title:

Frozen Foods Clerk

Department:
Frozen Foods

FLSA:
Non-Exempt

General Function:
Provides prompt, efficient and friendly customer service. Rotates and replenishes merchandise. Ensures cleanliness and safety in the department, and checks temperatures of cases for correctness and consistency.

Core Competencies:

Partnerships, Growth mindset, Results oriented, Customer focused, Professionalism

• Accountable and
  
  Reports to:
  
  District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home, Frozen Department Manager, Service Managers
• Positions that Report to you:
  None

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, passing along customer suggestions or requests, and performing other tasks to enhance the shopping experience.
• Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call, including taking customer orders.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Rotates and replenishes merchandise and ensures highest quality standards are met.
• Ensures cleanliness in the department, cleans off the cases, sweeps the floor, etc.
• Ensures merchandise is displayed neatly on the shelves and labels are readily visible to customers (faces merchandise).
• Builds end‑cap displays and fills these areas through the week as necessary.
• Unloads trucks, checks in product, puts product away, and may review invoices.
• Ensures storage area is organized, the floor is not slippery, and the temperature is constant and correct.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

• Orders product and supplies as necessary.
• Assists with inventory.
• Prices products for customers as necessary.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

• Ability to solve practical problems with variable standardization.
• Interpret instructions.
• Arithmetic calculations involving fractions, decimals, and percentages.
• File, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

No education requirement. Six months or less of similar or related work experience preferred.

• Exerting up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
• Visual requirements: vision from less than 20 inches to more than 20 feet, with or without correction, depth perception, color vision, and field of vision.
• Must be able to perform climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Continually exposed to noise, temperature extremes, and dampness. Frequent exposure to equipment movement hazards. Fast paced work environment with significant pressure.

• Pallet jacks, register systems, two wheeler, box cutters, box crusher and C.A.R.S. reordering system.

Has daily contact with customers and suppliers/vendors.