Order Entry Specialist

Dayton Corporate Office 7200 Poe Avenue, Suite 400 Dayton, OH 45414, USA

Remote, United States

The Order Entry Specialist will work within the Customer Sales and Support team to ensure accurate entry of Uniform orders.

• Responsible for ensuring orders within assigned regions are processed quickly and accurately.
• Meet and/or exceed productivity and quality levels outlined in defined KPI’s.
• Understanding and ensuring contractual obligations on orders are implemented.
• Effectively communicate and/or collaborate with customers, Dealers, Sales, and/or Customer Service counterparts in a timely manner to resolve scenarios that prevent an order from moving through the process.
• Prioritize orders with special handling requirements.
• Work as a team in assisting others in the department to meet group goals.
  • Participate in review process of team metrics
  • Respond to trends that are negatively affecting the business
• Work in multiples systems/programs relating to sales, order entry and quoting.
• Work with Distribution center on an as-needed basis to determine complex configuration solutions.
• Participate in ISO audits and documentation updates.
• Other duties as needed.

• 3-5 years Customer Service/Data Entry experience.
• High school diploma, college preferred.
• Excellent organizational skills.
• Ability to adapt quickly to process changes and requests.
• Ability to understand technical products. Product knowledge with uniforms or certified products a plus.
• Digital proficiency, with a strong understanding of Microsoft Suite. Salesforce and Oracle experience a plus.
• Excellent communication skills, both verbal and written, through multiple channels such as email and phone calls.

• Hearing and vision required to be within normal ranges with or without correction.
• Required to operate traditional office equipment including laptops, computer monitors, headsets, and telephones.
• Depending on candidate location – may be required to travel to the corporate office space on 4 th floor via stairs or elevator.

• Displays an ambitious, positive attitude.
• Interpersonal skills to build relationships with all levels of the organization.
• Comfortable challenging supplied inputs and questioning existing processes.
• Ability to manage multiple priorities, meet deadlines, work proactively and independently in a fast-changing environment.

• Works closely with Customer Support, Sales, Manufacturing Plants, Product Management and Customers.
• Relationship building with Dealers and End Users.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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