Order Entry Specialist

Job Summary

The Order Entry Specialist will work within the Customer Sales and Support team to ensure accurate entry of Uniform orders.

• Responsible for ensuring orders within assigned regions are processed quickly and accurately.
• Meet and/or exceed productivity and quality levels outlined in defined KPI’s.
• Understanding and ensuring contractual obligations on orders are implemented.
• Effectively communicate and/or collaborate with customers, dealers, sales, and/or customer service counterparts in a timely manner to resolve scenarios that prevent an order from moving through the process.
• Prioritize orders with special handling requirements.
• Work as a team in assisting others in the department to meet group goals.
  • Participate in review process of team metrics
  • Respond to trends that are negatively affecting the business
• Work in multiple systems/programs relating to sales, order entry and quoting.
• Work with distribution center on an as‑needed basis to determine complex configuration solutions.
• Participate in ISO audits and documentation updates.
• Other duties as needed.

• 3‑5 years Customer Service/Data Entry experience.
• High school diploma, college preferred.
• Excellent organizational skills.
• Ability to adapt quickly to process changes and requests.
• Ability to understand technical products. Product knowledge with uniforms or certified products a plus.
• Digital proficiency, with a strong understanding of Microsoft Suite. Salesforce and Oracle experience a plus.
• Excellent communication skills, both verbal and written, through multiple channels such as email and phone calls.

• Hearing and vision required to be within normal ranges with or without correction.
• Required to operate traditional office equipment including laptops, computer monitors, headsets, and telephones.
• Depending on candidate location – may be required to travel to the corporate office space on 4th floor via stairs or elevator.

• Displays an ambitious, positive attitude.
• Interpersonal skills to build relationships with all levels of the organization.
• Comfortable challenging supplied inputs and questioning existing processes.
• Ability to manage multiple priorities, meet deadlines, work proactively and independently in a fast‑changing environment.

• Works closely with Customer Support, Sales, Manufacturing Plants, Product Management and Customers.
• Relationship building with Dealers and End Users.