Inside Sales Representative II

Inside Sales Representative II

Job Summary

The Inside Sales Representative II is responsible for managing an assigned portfolio of client accounts, executing sales plans, achieving sales targets, and maintaining strong customer relationships.

Reports to
:
Director of Sales

Supervisory responsibilities
:
None

Duties / Responsibilities

• Execute territory sales plans to meet or exceed assigned targets.
• Manage an assigned portfolio of accounts, maintaining strong relationships primarily by phone and email, with occasional in-person visits to key accounts — independently or alongside outside sales.
• Prospect and qualify leads through outbound calls and account research to build a healthy pipeline for yourself and the outside team.
• Assess customer needs and present relevant products and solutions using proven sales techniques.
• Promote new and existing products to drive upsell and cross-sell across the customer base.
• Prepare and deliver product presentations or demonstrations that educate customers and advance the sales process.
• Prepare quotes and related documentation and keep customer records and activity current in the CRM.
• Coordinate with outside sales and cross-functional teams on customer needs, onboarding, order processing, and support.
• Resolve customer service and quality issues — such as delayed orders, nonconforming parts, or billing discrepancies — escalating as needed to ensure a positive experience.
• Maintain a thorough understanding of company products, competitor positioning, and industry standards.

Required Skills / Abilities

• Ability to interface professionally and cordially with customers
• Excellent organizational skills and attention to detail
• Strong analytical and problem‑solving skills
• Ability to function well in a high‑paced and at times stressful environment
• Proficiency in Microsoft Office Suite and CRM software
• Aptitude and willingness to learn technical product details, including part specs, prints, and catalog information
• Comfort working with quotes, part numbers, and order details with a high degree of accuracy
• Familiarity with a manufacturing, industrial, or distribution environment preferred

Education and Experience

• 3–4 years of related sales or customer‑facing experience required
• Sales, cold calling/prospecting experience preferred
• High school diploma or equivalent required; bachelor’s degree in business or related field preferred

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15 pounds at times
• Occasional travel for trade shows, joint sales calls, and key‑account visits