Account Representative

Dayton Hauling Campus
1932 E Monument Ave
Dayton, OH 45402, USA

Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people.

When you join Rumpke, you’ll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.

This is your opportunity to make a difference for you and your family. Come join our team!

Account Representatives are responsible for retaining, upselling, initiating price improvement, and reducing lost business percentages year-over-year with existing accounts for a specific territory. Responsible for renewing existing customers' service agreements.

* Flexible Shift*

Responsibilities of Position:

• Oversee account management of existing commercial customer base, with focus on contract renewal and quality of revenue
• Retain and develop long-term business relationships with existing customers through proactive service offerings, prompt attention and resolution to customer concerns, and timely service agreement updates
• Conduct personal visits, phone calls, and mailings to existing customers to foster relationships
• Administer and preserve all price initiatives
• Secure price increases on unprofitable accounts and/or per schedule
• Develop and maintain a thorough knowledge of Rumpke's available services, lines of business and pricing structure, while offering additional services to existing customers to increase revenue
• Respond to service cancellation requests with priority and personal follow-up
• Utilize the company's CRM on a daily basis, scheduling and documenting activities, and developing customer profiles
• Maintain and manage the top 25 accounts
• Maintain canceled customer list (prospects) of sales territory, flipping to Outside Sales Representatives for future sales
• Complete required Customer Service Agreements (unaltered), reports, and other paperwork in a timely manner and in accordance with Company policy
• Regularly meet with Sales Supervisor or Manager to review weekly sales activities and status of customers
• Develop and maintain an awareness of market behavior and competitive trends and respond accordingly
• Perform other duties as assigned

Supervisory Responsibility:

• This position will not manage employees

Skills & Abilities Needed for Position:

• Excellent verbal and written communication skills
• Must be organized with good time management skills
• Working knowledge of the procurement process
• Computer proficiency in Windows and Microsoft applications