Customer Service Representative

Job Summary

We are seeking a motivated Customer Service Representative to support customer relationships, product education, and sales initiatives. This role is ideal for individuals who enjoy helping customers, understanding their needs, presenting solutions, and contributing to a positive customer experience.

• Engage with customers in a friendly and professional manner.
• Identify customer needs and recommend appropriate products or services.
• Present product and service information clearly and confidently.
• Assist customers with questions and provide timely solutions.
• Support sales opportunities through customer interactions and follow-ups.
• Build and maintain positive customer relationships.
• Follow up with prospective and existing customers to support retention and sales growth.
• Support promotional and customer acquisition activities.
• Maintain accurate customer records and interaction information.
• Collaborate with team members to achieve customer service and sales objectives.
• Participate in ongoing training and professional development.

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, confident, and customer-focused personality.
• Goal-oriented and motivated to achieve results.
• Strong relationship-building and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous experience in sales, customer service, retail, hospitality, or promotions is a plus but not required.