VP Sales & Customer Service - LSS

LION Protective Solutions is comprised of LION Training Products and Solutions and the LION Total Care businesses. We are the industry leader in providing technical fire safety and training equipment ranging from digital fire extinguisher training equipment up to Class A, Class B, and Digital Training Ready Units designed to recreate real life training scenarios. Our Total Care business is a certified ISP using both water wash and CO2 technology in the cleaning and repair of technical garments, ensuring the integrity of the gear when it enters back into the field.

The VP Sales & Customer Service reports to the LSS Sr. VP LSS and is a member of the LSS leadership team. He/she is responsible for the direction and management of the LSS business unit’s sales, marketing, and business development strategy for Core Training Products, Training Solutions and Total Care in the Americas including pricing, sales, customer service and channel strategy.

· Establishes and maintains an annual business and financial plan controlling the P&L while advancing company objectives, promoting long-term sustainable growth for revenue and profitability for the organization while managing the cash flow projection process and reporting mechanism, to meet operating needs.

· Critically assess and take a disciplined approach in evaluating the market. Create and execute a strategic plan to differentiate LSS from the rest of the market. Gain market share through a shift in sales channel strategy, maintaining and driving sales goals, while managing and maintaining a proactive intimate customer relationship.

· Develop pricing policies, including volume discounts and terms and conditions for high- profile customers and channel partners. Ultimately responsible for pricing decisions and investment recommendations.

· Implement programs that include sales and customer service

· Remain informed of industry trends, attend trade shows, industry conferences and seminars as appropriate or as directed.

· Partner with HR on wage, bonus and commission schedules for people in his/her organization in line with budget and operating constraints.

· Approve, within budgetary and corporate guidelines, expenditures for capital equipment needed in his/her organization.

· Manage the day-to-day activities of people in his/her organization, overseeing that work is accomplished by the managers and supervisors, and that it is consistent with corporate policies and objectives.

· Oversee that his/her staff develop and manage to goals and implement professional developmental plans for the his /her employees.

· Manage overall sales policies and process, set appropriate sales process discipline, and metrics for sales funnel management while maintaining a common culture and drive for strong customer intimacy and relationships. Participate in strategic sales calls with key strategic deals and end users.

· Responsible for building corporate growth strategies demonstrating organic growth.

· Ensure sales channel and channel partner readiness: oversee the development of internal and external product training programs for agents and dealers.

· Review activity reports and financial statements to determine progress and status in attaining objectives and revise objectives and plans in accordance with current conditions.

· At least 10 years’ experience in comparable industries, with 5 years in a senior management position

· Experience in some type of technical safety regulated or requirements driven industry

· Experience monitoring marketplace to identify business opportunities

· Possess expertise in sales, marketing, strategic planning and execution, and effective personnel management

· Proven experience managing a business with…