Account Manager

## Inside Account Manager Apply:
Dayton, OH:
Full time:
Posted Today:
R118002
** About the Role
** As an Inside Account Manager, you will manage a portfolio of academic and government customers, serving as a trusted advisor throughout the customer lifecycle. You will be responsible for driving customer engagement, subscription renewals, adoption of Elsevier solutions, and strategic growth opportunities across a defined territory.

Working collaboratively with field account managers, product specialists, customer consultants, and internal business partners, you will develop long-term relationships with library leaders, researchers, faculty, administrators, and government stakeholders to support their research, teaching, and learning objectives while contributing to Elsevier's business growth.
** Responsibilities
* ** Manage a portfolio of academic and government accounts, building long-term relationships with customers and serving as their primary inside sales contact.
* Drive customer retention by managing subscription renewals, identifying risks, and developing strategies that maximize customer value and long-term partnerships.
* Conduct proactive customer outreach through phone, email, virtual meetings, and digital engagement to strengthen relationships, increase product adoption, and uncover expansion opportunities.
* Understand institutional priorities, research initiatives, funding environments, and collection development needs to recommend solutions aligned with customer objectives.
* Identify opportunities to expand Elsevier's portfolio, including journal subscriptions, eBooks, databases, research intelligence solutions, AI-enabled products, and workflow tools.
* Develop pricing proposals, renewal strategies, and business cases while negotiating within established pricing and commercial guidelines.
* Manage the complete sales process from opportunity identification through forecasting, proposal development, contract execution, and post-sale follow-up.
* Partner closely with Field Account Managers to execute strategic account plans and coordinate customer engagement across complex accounts.
* Collaborate with Product Specialists, Customer Consultants, Marketing, and Customer Success teams to deliver exceptional customer experiences.
* Maintain accurate account plans, opportunity pipelines, forecasts, and customer activity within Salesforce and other CRM systems.
* Monitor market trends, competitive activity, higher education funding, and government research priorities to identify new growth opportunities.
* Meet or exceed assigned renewal, revenue, and growth objectives while maintaining a high level of customer satisfaction.
** Qualifications
* ** Bachelor's degree or equivalent experience.
* Experience in account management, inside sales, customer success, or consultative B2B sales.
* Experience working with academic institutions, libraries, government agencies, research organizations, or other knowledge-based customers is preferred.
* Strong consultative selling, relationship management, and customer engagement skills.
* Excellent communication and presentation skills with the ability to interact effectively with librarians, faculty, researchers, procurement professionals, and institutional leaders.
* Demonstrated ability to manage multiple customer relationships and prioritize competing demands in a fast-paced environment.
* Experience using Salesforce or similar CRM platforms to manage pipelines, forecasts, and customer engagement.
* Strong analytical skills with the ability to interpret customer usage, trends, and business needs to develop strategic recommendations.
* Proven ability to negotiate and manage subscription renewals while identifying opportunities for revenue growth.
* Highly…