Service Technician III

Job Overview

Under minimal supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customers to answer questions, resolve problems, and ensure complete customer satisfaction. Promotes products and services to customers. Works under the direction of the Field Supervisor or General Manager.

Location:

799 Space Dr, Beavercreek, OH 45434

Pay:
Hourly Rate + Incentive Opportunity

• Perform residential and/or light commercial service and maintenance calls.
• Analyze, diagnose, and resolve customer problems in a courteous, professional, timely, and accurate manner.
• Diagnose and perform services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner.
• Inspect equipment and perform diagnostics to identify potential problems to prevent premature and unexpected breakdowns or callbacks.
• Complete routine maintenance and equipment cleaning as needed or required.
• Delivery and removal of parts and equipment needed to complete service work.
• Record all required information on a hand-held device. Complete all forms and paperwork in a neat, timely, complete, and accurate manner.
• Collect payment from customer.
• Communicate with dispatch while on duty to ensure dispatcher has an accurate status report of activities and availability.
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction.
• Promote products and services to the customer. Call Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
• Ensure company property, vehicles, and tools are being used, maintained, and properly accounted for.
• Represent the company professionally, honestly, and ethically in all business matters and activities.
• Follow standard procedures and process, ensure that the company vehicle is properly stocked, return defective warranty parts to the branch, and order/replenish vehicle stock as needed.
• Perform similar or other duties as needed or assigned.
• Maintain regular, reliable attendance.

• High school diploma or GED with additional training and 2+ years’ experience in HVAC with technical training certification required.
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area.
• EPA and safety certifications required.
• Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories.
• Proficient mechanical aptitude and the ability to operate all necessary tools and equipment.
• Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment.
• Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision.
• Proficient and able to install a basic duct fitting.
• Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns.
• Effective and efficient time-management and organizational skills.
• Valid driver’s license with acceptable driving record.
• Available to work flexible hours and on-call shifts as needed.
• Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
• Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas.
• Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt.
• Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception.
• Ability to lift up to 75 pounds and…